El Camino Health ยท 4 hours ago
Patient Account Rep HB - Billing and Collection - FT - Days - Billing and Collection @ MV
Mountain View, CA
Full-time
Onsite
Entry Level
$33.75/hr - $50.63/hr
2+ years expEl Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry their mission and vision forward. The Patient Account Representative is responsible for billing, customer service, follow-up on claims, payment posting, and resolving credit balances, ensuring timely and accurate claims processing and maintaining effective communication with patients and payers.
Health CareHospitalMedicalNon Profit
Responsibilities
Ensures claims are billed timely and accurately using the Hospital Claims Scrubber Tool and billing system. Resolves claim edits
Collaborates with departments to resolve applicable claim errors
Reports all unbilled claim information and issues that may delay billing to Management to ensure there is no adverse effect on Hospital Cash Collections or Accounts Receivable
Receives and processes correspondence and phone or online inquiries from patients, payers or any other third party in a timely and professional manner
Resolves patient billing inquiries and processes patient payments over the phone or in person
Follows up on unpaid and denied claims for account resolution
Resolves accounts by contacting managed care entities, other third party payer organizations or patients to facilitate timely payments
Performs research and makes determination of appropriate actions for payment resolution. Writes and submits appeals for denied claims
Keeps informed of managed care and contractual arrangements to resolve accounts by managed care payers
Assigns root causes to denials based on research
Posts daily cash and adjustments for Hospital and Professional billing
Resolves undistributed payments and performs cash reconciliation
Reports all payment issues to Management to ensure there is no adverse effect on Hospital Cash Collections or Accounts Receivable
Resolves credit balances that are due to patients
Audits and reconciles accounts to confirm credit balance and submits refunds in a timely manner
Qualification
Required
High School Diploma or equivalent
Two (2) years related work experience in a Hospital, Physician, or other healthcare setting
Strong verbal and written communication skills
Works in a collaborative and team manner
Efficient organizational skills and effective reasoning, problem solving and critical thinking skills
Excellent typing skills
Ability to multi-task and demonstrate effective time management
Strong attention to detail
Ability to process a high volume of work
Knowledge of medical terminology and billing
Prior experience with facility billing or a similar role
Understands Medicare, Medi-Cal, HMO, PPO and 3rd party rules and regulations
Experience with claim processing and denial follow up and resolution
Knowledge of insurance appeal writing
Basic knowledge of contracting
None required
Preferred
Preferred knowledge and use of Microsoft Products: Outlook, Word & Excel
Prior experience in a customer service setting
Preferred knowledge of health insurance coverages
Preferred cash and adjustment posting background with regards to quality control of payments and transactions to financial system
10-key preferred
10-key preferred
Knowledge of basic accounting practices and procedures
Company
El Camino Health
El Camino Health provides health care services.
1001-5000 employees
H1B Sponsorship
El Camino Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (2)
2022 (7)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Klein
Chief Marketing & Communications Officer
Recent News
2025-11-03
Company data provided by crunchbase