Talentsearchpro · 2 months ago
IT Support Specialist – VIP / C-Suite (Windows, macOS, iOS, Android, Microsoft 365)
Waltham_MA
Full-time
Onsite
Senior Level
7+ years expTalentsearchpro is seeking an IT Support Specialist to provide white-glove, personalized IT support to executive leadership, including C-suite and senior-level stakeholders. This role is critical in ensuring uninterrupted technology experiences and enhancing the digital tools and services used by VIP users.
Human Resources
Responsibilities
Provide dedicated 1:1 IT support to C-level executives, their chiefs of staff, executive assistants, and direct reports
Offer on-demand, high-priority troubleshooting for hardware, software, mobile, collaboration tools, video conferencing, and enterprise applications
Ensure seamless AV/meeting room support, including pre-meeting checks and real-time troubleshooting for board meetings and executive sessions
Monitor device health, performance, and updates using tools such as Nexthink, Intune, JamfPro or other endpoint management solutions
Perform regular health checks on devices, applications, and connectivity (Wi-Fi, VPN, etc.) to reduce downtime and escalations
Manage technology refresh cycles for VIP users, including zero-downtime migrations and white-glove device setup
Act as a trusted advisor and single point of contact for executive technology needs
Translate complex IT issues into business-friendly language and ensure proactive follow-ups and closure on issues
Maintain discretion and confidentiality in all interactions
Coordinate with infrastructure, network, and application teams to resolve issues
Maintain accurate documentation of VIP tech profiles, configurations, and preferences
Provide after-hours and on-call support on a rotational or as-needed basis
Qualification
Required
7+ years of experience in ESM - Desktop management
5+ years in a client-facing IT support role, with at least 2 years supporting executives or VIPs
Strong proficiency in Windows, macOS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms
Experience in Windows Autopilot; Apple Business Manager + Intune / JAMF Pro + maybe basics of EntraID for troubleshooting
Exceptional troubleshooting and problem-solving abilities under pressure
Highly professional demeanor, strong emotional intelligence, and excellent communication skills
Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms
Ability to handle sensitive information with discretion
Preferred
Familiarity with digital workplace experience monitoring tools (e.g., Nexthink, Lakeside)
Experience supporting international executives across time zones
ITIL Foundation certification or equivalent experience
Executive support in a hybrid or global environment
Company
Talentsearchpro
Talent Search Pro, we understand that making the right hire is a critical action that you have to take as an organization.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase