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TTEC · 1 day ago

Lead Customer Service Representative - Walk In Center

Portsmouth, VA

Full-time

Onsite

New Grad, Entry, Mid Level

$17.50/hr - $17.50/hr

0+ years exp

TTEC is an award-winning company focused on enhancing customer experiences through a combination of humanity and technology. The Lead Customer Service Representative will oversee a team of Customer Service Representatives, ensuring smooth operations, meeting KPI targets, and maintaining accurate records while providing exceptional service and support.

ConsultingInformation TechnologyOpen SourceOutsourcingSoftwareWealth Management

Responsibilities

Delegate tasks to Customer Service Representatives, ensuring they handle scanning, communications, Quality Assurance, and cleaning tags effectively

Investigate patron accounts and handle complaints or escalations to provide accurate information and resolutions

Verify nightly deposits and update the Daily Reconciliation Spreadsheet, ensuring accuracy and understanding of inventory processes

Ensure Key Performance Indicator targets are met for the Walk-In Center and maintain complete knowledge of all Customer Service Representative responsibilities

Display leadership qualities, set a good example for the team, and fully support the Supervisor