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AGAT Laboratories · 1 month ago

Client Project Manager - Tempe

Tempe, AZ

Full-time

Onsite

Mid Level

AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. They are seeking a Client Project Manager to serve as the primary scientific point of contact for clients, ensuring a positive client experience and effective communication between clients and laboratory teams.

BiotechnologyEnvironmental ConsultingHealth CareMedical

Responsibilities

Serve as the primary scientific point of contact for clients, providing accurate explanations of analytical testing processes, methodologies, and data outputs

Respond promptly and thoroughly to technical inquiries, ensuring clients understand sampling requirements, detection limits, exceedances, and reporting formats

Develop strong, science-informed relationships with clients, engaging through meetings, email, and phone communication

Work closely with laboratory and management teams to communicate client expectations regarding analytical methods and project requirements

Guide clients on appropriate testing options, supporting the Sales team with scientifically informed solutions

Perform data management tasks, including data verification, QA review, and preparation of regulatory monthly/annual reports

Participate in project kick-off meetings, contributing technical knowledge on sampling logistics, analytical plans, reporting needs, and invoicing considerations

Ensure accuracy and clarity of analytical result delivery, including understanding chains of custody, lab reports, and supporting documentation

Identify opportunities for process improvements, especially those related to analytical workflows, client education, and data clarity

Engage in ongoing scientific and technical training to stay current with department methods, regulatory standards, and analytical capabilities

Qualification

Scientific educationEnvironmental testing experienceClient communicationMicrosoft Office proficiencyData managementProblem-solving skillsOrganizational skillsAttention to detail

Required

A relevant combination of scientific education and industry experience (e.g., Environmental Science, Chemistry, Biology, Earth Sciences, or related field)

Experience in environmental or analytical testing industries, preferably involving client interaction or data interpretation

Familiarity with environmental monitoring terminology, analytical methods, detection limits, and regulatory frameworks — or a strong willingness to learn

Proficiency with Microsoft Office, especially Excel, and experience with LIMS or other technical reporting systems

Excellent communication skills, including the ability to translate scientific concepts into clear, client-friendly explanations

Strong organizational and time management skills, with the ability to handle multiple technical tasks simultaneously

Effective problem-solving skills, with high attention to detail and accuracy in handling scientific data