Ecco Group USA · 1 month ago
Claims-Customer Service
Sanford, Florida, United States
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrEcco Group USA is seeking reliable and detail-oriented Customer Service Agents to provide exceptional support for extended warranty coverage. The role involves effective communication with customers, drafting professional emails, and adhering to company protocols to ensure high-quality service.
Management Consulting
Responsibilities
Deliver outstanding customer support via phone and email
Draft professional, clearly written emails with proper grammar, punctuation, and tone
Resolve customer inquiries efficiently and with a positive attitude
Follow company protocols to ensure high-quality service
Maintain confidentiality and comply with privacy and dress code policies
Commit to weekend availability (Saturday and/or Sunday) after the two-week training/nesting period, with a weekday off (Sunday or Monday)
Adhere to a consistent work schedule and demonstrate flexibility during high-demand periods
Keep mobile devices secured in the provided lockbox during work hours
Attend an on-site final interview, if requested
Qualification
Required
Entry-level experience
Excellent written and verbal communication skills
Strong attention to detail
Genuine commitment to top-tier customer service
Must have a working cell phone with a carrier
Must not miss any time in first 30 days
Clear, professional communication free from slang or informal language
Strong writing skills and the ability to draft polished, customer-ready emails
Reliable transportation and punctual attendance
No time-off requests within the first 30 days of employment
Ability to come onsite for a third-round interview, if needed
Willingness to work weekends after training, with one weekday off
Must comply with professional dress code standards
Preferred
Stable employment history; minimal job hopping preferred
Benefits
Competitive hourly wage and employee perks
Supportive, growth-oriented work environment
Thorough training and long-term career development opportunities
Company
Ecco Group USA
Ecco Group USA helps to maximize revenue, control costs, exceed expectations by offering best in class customer support, simple.
Founded in 2007
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tyson Chavarie
Co-Founder / CTO
Company data provided by crunchbase