Apply on Employer Site

Concord · 1 month ago

Personalization Specialist - Retail/E-commerce

Dallas-Fort Worth Metroplex, TX

Full-time

Hybrid

Mid Level

$50/hr - $60/hr

3+ years exp

Concord is an execution company focused on enhancing customer experiences and optimizing operations through technology and data integration. They are seeking a Personalization Specialist to support retail/e-commerce initiatives, coordinating personalization operations and collaborating with various teams to ensure effective execution of personalization strategies.

Software

Work & Life Balance

No H1B

Responsibilities

Managing ongoing updates from the business within personalization experiences like promo, SKU and creative updates that impact the experience

Ongoing tracking, reporting and measurement of personalization experiences

Work cross-functionally with many other departments to coordinate and execute operational needs and/or to set up a new or optimize an existing personalization experience

Assist in the prioritization of business updates, new personalization features, and experiments

Partner with the Senior Product Manager to manage the backlog of experiments, creative updates, and new features

Support two business units under the direction of the Personalization Strategy Lead

Work closely with both the Sr. Product Manager managing the personalization roadmap as well as the CRM personalization lead to ensure experiences are coordinated, optimized, and measurable across channels

Qualification

Personalization strategiesE-commerce solutionsDigital marketing channelsData analysisSalesforce MCPAgilityTeam collaborationEffective communicationProblem solvingCustomer focus

Required

Bachelor's degree in Marketing, Business, Technology, or a related field

3-7 years of experience in marketing or e-commerce solutions, with a proven track record of leading personalization strategies

Strong understanding of digital marketing channels, tools, and best practices

Data savvy; data analyst skill set is a plus

Ability to manage multiple priorities and thrive in a fast-paced environment

Must be authorized to work legally in the US without sponsorship, now or in the future

Preferred

Experience with data-driven test-and-learn methodology and practice preferred

Experience with personalization platforms and technologies; Salesforce MCP experience preferred

Benefits

Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.

Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.

Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).

Disability Insurance: Short- and long-term coverage, fully paid by the employer.

Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.

Employee Assistance Program (EAP): Access to personal and professional support resources.

Career Growth Opportunities: Pathways for advancement and skill development.

Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Company

Concord

Concord is a technology consultancy building connected customer experiences backed by powerful AI & analytics and underpinned by secure IT foundations.

Founded in 1999

Hopkins, Minnesota, USA

1001-5000 employees