Apply on Employer Site

H&R Block · 2 hours ago

Multi-Unit Team Leader

Rockford, IL

Full-time

Onsite

Mid Level

H&R Block is dedicated to providing help and inspiring confidence in their clients and communities. The Multi-Unit Team Leader will manage multiple tax offices, focusing on leadership, team development, and achieving growth objectives while ensuring an outstanding client experience.

ConsultingRetailService IndustryTax Preparation

Responsibilities

Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders

Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

Assist DGM in recruiting and interviewing candidates for tax office associate positions

Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding associate contributions

Lead daily team meetings and communicate essential information to tax office associates

Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

Travel between offices as required

Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment•

Qualification

People management experienceGrowth plan executionInterpersonal skillsMS Office proficiencyTax Knowledge AssessmentCustomer-centric mindsetDecision-making skillsCommunication skills

Required

People management experience, with the demonstrated ability to grow and develop associates

Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

Computer proficient with the ability to use MS Office

Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

Preferred

Multi-unit people management experience in the retail, restaurant, banking, or other related industry

Benefits

Employee Assistance Program with Health Advocate.

Wellbeing program, BetterYou, to help you build healthy habits.

Neurodiversity and caregiver support available to you and your family.

Various discounts on everyday items and services.

Medical Coverage

401k Retirement Savings Plan

Employee Stock Purchase Plan

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955