Modine Manufacturing Company · 4 hours ago
Customer Service Rep
Grenada, MS
Full-time
Onsite
Entry Level
1+ years expModine Manufacturing Company is a global leader in thermal management solutions, dedicated to Engineering a Cleaner, Healthier World™. They are seeking a Customer Service Representative to serve as the front line of communication with customers, ensuring a positive experience by handling inquiries and processing requests.
AutomotiveManufacturing
Responsibilities
Respond to customer questions, complaints, and service requests via phone, email, or chat in a courteous and timely manner
Assist with order processing, account updates, billing inquiries, and product/service troubleshooting
Accurately document customer interactions and outcomes in CRM or ticketing systems
Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience
Provide accurate information about products, services, policies, and procedures
Follow company guidelines for customer interactions, data privacy, and service expectations
Meet or exceed individual performance goals related to response time, accuracy, and customer satisfaction
Qualification
Required
Strong verbal and written communication skills with a friendly and professional demeanor
Ability to work efficiently under pressure and manage high volumes of customer inquiries
Comfortable using customer service software, CRM tools, and basic office applications
Good problem-solving skills and a customer-first mindset
Reliable, punctual, and able to follow established procedures and protocols
High school diploma or equivalent required
Preferred
1–2 years of customer service or call center experience preferred
Bilingual skills (preferred in some roles or regions)
Additional training or coursework in communication, customer service, or office systems a plus
Benefits
Paid vacation
Short term disability
401(k)
Health
Dental
Vision
Life insurance
Flex spending benefits
Tuition reimbursement
Health Savings Account
Company
Modine Manufacturing Company
Modine Manufacturing Company has applied innovative thermal technology to meet customer's needs.
10001+ employees
H1B Sponsorship
Modine Manufacturing Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (11)
2023 (6)
2022 (4)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-06-29IPO
Leadership Team
Neil Brinker
President and CEO
Michael B. Lucareli
Executive Vice President and Chief Financial Officer
Recent News
Company data provided by crunchbase