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Arvato · 1 month ago

B2B Customer Service Representative (Logistics)

Louisville, KY

Full-time

Hybrid

Mid Level

3+ years exp

Arvato is committed to providing industry-leading service and ensuring client satisfaction with their products and services. The B2B Customer Service Representative will oversee customer accounts, manage order processes, and support business objectives to meet quality and KPI expectations.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications

Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses

Manage inventory updates, promotional planning, customer return cases, and inbound planning

Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others

Assist the Account Manager in providing data, advice and resolving problems

Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer

Create deliveries daily and monitor order processing

Monitor stock availability to ensure that all orders are cleared in a timely manner

Support account and purchasing team to troubleshoot issues with orders

Communicate with customers on order status and expected delivery dates

Coordinate return shipments (e.g. create return labels)

Qualification

Customer Service ExperienceMicrosoft OfficeSAP knowledge3PL experienceSupply Chain experienceLogistics experienceEcommerce experienceAnalytical abilityOrganizational skillsVerbal communication skillsWritten communication skillsProject management experience

Required

At least 3 years of Customer Service Experience

At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required

Strong organizational skills

Solid analytical ability and Strong verbal and written communication skills

SAP knowledge

Preferred

3PL, Supply Chain, Logistics or similar experience

Ecommerce experience

Project management experience is a plus

Benefits

Medical, Dental, Vision, Life Insurance, and Disability Pay.

401(k) with company matching up to 6%.

Paid Time Off, including paid holidays.

Flexible Spending Accounts.

Voluntary benefits such as legal and financial assistance, pet insurance, and more.

Employee Assistance Program.

Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Commuter benefits.

Employee engagement activities.

Company

Arvato

Glassdoor3.3

𝗪𝗲 𝘀𝗵𝗮𝗽𝗲 𝘀𝘂𝗽𝗽𝗹𝘆 𝗰𝗵𝗮𝗶𝗻𝘀 𝗴𝗹𝗼𝗯𝗮𝗹𝗹𝘆 Logistics seems so simple – just goods in, goods out. For us there is so much more to it.

Founded in 2018

Gütersloh, DE

10001+ employees

https://arvato.com/

H1B Sponsorship

Arvato has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (17)

2024 (15)

2023 (1)

Funding

Current Stage

Late Stage

Leadership Team

Christopher H.

CFO North America & Brazil

Brent Behrens

Partner Account Specialist

Company data provided by crunchbase