Universal Orlando Resort · 10 hours ago
Manager, Warehouse & Shared Services - Universal Kids Resort
Frisco, TX
Full-time
Onsite
Mid, Senior Level
5+ years expUniversal Orlando Resort is a leading entertainment destination, and they are seeking a Manager for Warehouse & Shared Services at Universal Kids Resort. This role is responsible for overseeing the Warehouse, Mail Room, Visual Merchandising, and Shared Services teams, ensuring efficient operations and maintaining high standards across all areas.
Entertainment
Responsibilities
Responsible for accurate and efficient receiving of all goods and related supplies to the warehouse. Maintains operating and productivity standards for supervisors and employees. Partners with client groups to establish and maintain order schedules and timely delivery. Ensures the distribution of product, packages, and mail to various venues is accurate and efficient. Partners with expeditors across the resort for storage needs including food and beverage items, merchandise, spare parts, entertainment supplies, seasonal items, etc. Partners with the Sourcing department regarding goods and services provided to UKR Revenue Operations Division
Ensures that system updates for inventory, recipe control, menu boards, pricing and discounts are regularly updated and accurate. Oversees team responsible for design of digital assets on menu boards and ensures appropriate IP approvals are obtained prior to publishing. Manages execution of programs and special projects including but not limited to ingredient/nutritional/recipe analysis, menus (including but not limited to print, web, mobile and digital content), pricing, special event coordination, and mobile food and drink ordering
Fosters partnership with the Universal Products & Experiences Global Merchandise/Visual Merchandise team on Visual Merchandising matters to ensure alignment. Ensures the Visual Merchandising standards are maintained and consistent between all retail locations at UKR. Manages the expectations and deliverables of any Visual Merchandising projects including maintaining budgets and on-time completion. Ensures all key stakeholders are informed on the status of projects and that team seeks approvals for new visual merchandise displays including any IPs and designs/concepts
Ensures that all equipment is maintained and maintains an efficient mail distribution operation. Ensures team is utilizing the most cost-effective method for outgoing business parcels and mail, that all outgoing freight is labeled accurately, and ready for pick up by freight carriers. Ensures team is documenting records appropriately, including maintaining daily delivery and closing logs and reports
Participates in the determination and development of employee training and safety programs and the monitoring of such results. Builds a culture of safety and engagement with Team Members by ensuring Environmental Health and Safety (EHS) SOPs and relevant policies are followed. Monitors the operation to ensure safety and operational standards are consistently met and encourages a positive and safe work environment
Develops operating budgets and monitors purchases against these budgets for each department. Plans, prepares, and manages routine budgets for capital and expense projects in partnership with Director, Revenue Operations. Executes approved capital projects, ensuring priorities are regularly reviewed. Monitors overtime ensuring financial responsibility and labor optimization. Develops and adheres to labor and non-labor budgets and looks for ways to improve overall efficiency of department
Responsible for hiring decisions, training, coaching, and development of team. Assigns tasks and monitors performance to ensure policies and procedures are followed. Ensures leadership team is meeting all objectives and accountabilities
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
5+ years' experience in related Warehouse environments or Shipping/Receiving
3+ years of supervisory experience
Consistent attendance is a job requirement
Preferred
Bachelor's degree in Business Management or related field
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase