Propark Mobility · 1 month ago
Senior Account Manager - Shuttle Division
US-CT-New Haven
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yrPropark Mobility is an industry leading company in the parking management sector, seeking a Senior Account Manager for their Shuttle Division. The role involves overseeing shuttle fleet management, developing team members, and maintaining strong client relations while ensuring operational efficiency and compliance.
HospitalityParkingRetail
Responsibilities
Develop and train supervisors and line-level employees
Review and approve work schedules to ensure adequate coverage while minimizing expenses
Develop and maintain strong client relations
Assist supervisors in handling customer complaints and day-to-day operational issues
Manage and submit employee, operations, and payroll reports
Oversee the customer service program to ensure customer satisfaction
Track shuttles to ensure timely delivery of passengers
Maintain vehicle records and provide maintenance reporting to the Area manager
Ensure compliance with company policies and procedures, as well as those of our client
Respond to operational issues when needed (at times, after normal business hours)
Maintain the highest professional and ethical standards for both our organization and our client
Qualification
Required
Previous Shuttle management experience, with a hospital focus also being a top asset
Progressive management experience with front-line team oversight
Established experience with scheduling, Payroll and Dispatch as well as experience with Shuttle fleets
Management experience in the Transportation, Customer Service, and/or Hospital shuttle Industries
Impeccable conversational and written communication skills
Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
Preferred
Bachelor's degree with a concentration in business is helpful but not required
Benefits
Free Parking!!
Flexible scheduling; paid Holidays and Wellness.
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
(FT Employees) Paid vacation and an extra day-off on your birthday!!
(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)*
Wellness is provided according to city or state mandates
Company
Propark Mobility
Propark Mobility provides the most premium, professional, and innovative management services in the parking industry.
Founded in 1984
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.4M2014-02-12Seed· $0.4M
Leadership Team
David Schmid
Chief Executive Officer
B
Brian Cannon
Senior Vice President
Recent News
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