Southern Methodist University · 9 hours ago
Salesforce Administrator (Dept Applications Developer III)
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expSouthern Methodist University is a leading educational institution that supports a diverse student body. They are seeking a Salesforce Administrator to serve as a subject matter expert for the Salesforce ecosystem, ensuring optimal configuration and alignment with the University's fundraising and donor engagement goals while maintaining data integrity and security.
E-LearningEducationUniversities
Responsibilities
Serves as the primary Salesforce Subject Matter Expert (SME), guiding on optimal platform usage, feature adoption, and best practices. The admin will translate business requirements into technical solutions, ensuring the platform is configured to maximize efficiency and drive key business outcomes. Cross train colleagues while maintaining a scalable, secure and high-performing environment
Establishes and maintains security, including managing access, sharing, roles, profiles, and permission sets to comply with data governance policies. Implements and manages data protection solutions like Shield and OwnBackup to ensure data integrity, facilitate reliable backups, and support quick data restoration. Proactively monitors for vulnerabilities and enforces data quality standards
Designs, develops, and deploys complex automation solutions (Flows) to streamline processes, improve data consistency, and reduce manual effort. Requires continuous partnership with DEA and SMU colleagues to identify pain points and implement innovative solutions that enhance the user experience. Balances automation benefits against technical debt and platform stability
Handles all Salesforce administrative tasks, including managing standard and custom objects, fields, validation rules, page layouts, experience cloud, and Lightning configurations. Supports Salesforce and third party configuration changes, partnering to deploy updates, maintain system health, and ensure seamless operation. Requires attention to detail and adherence to deployment best practices
Provides administration and support of the Kindsight Ascend managed package, ensuring it is correctly installed, configured, and integrated with Salesforce environments. Troubleshoots issues unique to the managed package, upgrades, and liaise with Salesforce and Kindsight to resolve complex errors or leverage new package features. Understands the package's impact on data models and automation within the overall Salesforce environment
Creates and maintains comprehensive system documentation for configurations, process flows, data models, and custom automations. Contributes to training materials and provide guidance to end-users and other technical teams to promote effective platform utilization. Requires strong communication skills to collaborate effectively with business stakeholders, developers, vendors and campus partners. Other duties as assigned
Occasional travel for professional conferences, speaking engagements, and/or site visits is required
Qualification
Required
Bachelor's degree
A minimum of five years of work experience
Direct, hands-on administration of Salesforce Sales Cloud for at least three years, including configuration, security management, and deployment using change sets or DevOps tools
Demonstrated experience in developing complex business automation using Salesforce Flow and managing third-party tools like data backup solutions
Expert-level proficiency with automation tools like Salesforce Flow
Experience with Data Loader, Workbench, Dataloader IO or equivalent for mass data manipulation
Experience with Change Sets and familiarity with environment management tools
Basic knowledge of SOQL (Salesforce Object Query Language) for reporting, troubleshooting, and validation
Salesforce Certified Administrator
Strong interpersonal and verbal communication skills
Strong written communication skills
Strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions
Strong organizational, planning and time management skills
Preferred
Master's degree in computer engineering and/or project management
Experience working in a technical role within the Software-as-a-Service (SaaS) or Technology industry
Experience in higher education or non-profit
Proven practical experience or formal training in utilizing and configuring Salesforce Shield (Platform Encryption, Event Monitoring) and enterprise-level data backup solutions (OwnBackup)
Salesforce Certified Advanced Administrator
Benefits
SMU offers staff a broad, competitive array of health and related benefits.
In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.
SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.
Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.
Company
Southern Methodist University
SMU is a distinguished center for teaching and research located near the heart of Dallas.
1001-5000 employees
H1B Sponsorship
Southern Methodist University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (39)
2023 (35)
2022 (26)
2021 (17)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$101.8MKey Investors
Phillips FoundationTexas Workforce CommisionMoody Foundation
2023-06-14Grant· $1.7M
2022-07-07Grant· $0.1M
2019-11-12Grant· $100M
Leadership Team
Lisa Nelson
Adjunct Professor
Michael Hites
Chief Information Officer
Recent News
2025-12-28
Dallas Innovates
2025-12-12
Dallas Morning News
2025-11-07
Company data provided by crunchbase