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University of Missouri Health Care · 9 hours ago

Patient Service Representative - Fulton Family Health Associates

Fulton, MO

Full-time

Onsite

New Grad, Entry Level

$15/hr - $23.32/hr

0+ years exp

University of Missouri Health Care is seeking a Patient Service Representative to join their Fulton Family Health Associates department. The role involves managing patient interactions, maintaining organized spaces, and ensuring a positive patient experience while handling medical records and addressing any concerns.

Health CareHospitalMedical

Responsibilities

Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit

Communicate any expected delays to patient and ancillary service departments

Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff

Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc

Request, prepare and ensure the completeness of the patient medical record and physician orders

Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients

Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills

Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc

Depending upon the location and assigned area of responsibility, the following duties may apply:

Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks

Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls

May complete unit/department specific duties and expectations as outlined in department documents

Qualification

Customer service experienceMedical terminologyPatient check-in/check-outComputer applications proficiencyGuest relationsProblem-solving skillsCollaboration

Required

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired

Six (6) months of experience with frontline customer service and guest relations duties and skills

Preferred

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred

Benefits

Health, vision and dental insurance coverage starting day one

Generous paid leave and paid time off, including nine holidays

Multiple retirement options, including 100% matching up to 8% and full vesting in three years

Tuition assistance for employees (75%) and immediate family members (50%)

Discounts on cell phone plans, rental cars, gyms, hotels and more

Company

University of Missouri Health Care

As part of the state’s premier academic medical center, University of Missouri Health Care offers a full spectrum of care, ranging from primary care to highly specialized, multidisciplinary treatment for patients with the most severe illnesses and injuries.

Founded in 1839

Columbia, Missouri, USA

5001-10000 employees