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Saint Laurent · 1 month ago

SAINT LAURENT Senior Client Advisor Ala Moana

Honolulu, HI

Full-time

Onsite

Senior Level

$18/hr - $20/hr

Saint Laurent is a luxury fashion house known for its innovative designs and commitment to quality. The Senior Client Advisor will lead the client advisor team, ensuring exceptional service and achieving sales targets while fostering a positive work environment. This role involves training staff, managing client relationships, and driving business performance.

ApparelE-CommerceFashionShoes

Responsibilities

Manage the client advisor team and lead by example by achieving individual sales targets as well as ensuring the team meets their targets

Train new client advisors and provide ongoing training and development for existing team members

Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration

Provide an outstanding client and after-sale service to all visitors and clients

Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests

Cultivate a robust client portfolio to secure a proactive and growing business

Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach

Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture

Show a transparent and genuine attitude with the client and create a unique connection with them

Communicate in a professional and authentic way, with clients and colleagues

Effectively use all the available tools to optimize business opportunities

Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit

Upholds and adheres to all company policies and operational procedures

Qualification

Client service experienceFashion knowledgeLeadership skillsBusiness mindsetTeam managementMultitasking abilityProblem-solving attitudeCommunication skillsAdaptability

Required

A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality

Strong leadership and management skills, with the ability to motivate and inspire a team

Have personal taste and passion for the fashion culture, likes to create personalized looks

Have a natural business mindset and an entrepreneurial spirit

Open-minded and looking for a company valuing audacity and authenticity

Strong team centric attitude to achieve common goals

At ease with using tools and applications; learns fast with new technologies

Motivation to work in a fast-paced environment, able to multitask & prioritize

Proactive, enthusiastic, & with a problem-solving attitude

Excellent written, oral & listening skills, in English and local language

Embrace change and see it as an opportunity to grow and develop

Benefits

Medical

Dental

Vision

Short and long-term disability

Various paid time off programs

Employee discount/perks

Retirement plan with employer contributions

Company

Saint Laurent

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Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom.

Founded in 1961