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OpenAI · 1 month ago

Solutions Engineer, Public Sector

Washington, DC

Full-time

Hybrid

Senior Level

$198K/yr - $252K/yr

7+ years exp

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The Solutions Engineer will partner with the OpenAI for Government sales team to support public sector organizations in harnessing AI tools, driving innovation, and enhancing service delivery.

Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions

Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory

Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process

Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning

Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams

Collaborate closely with the OpenAI for Government Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience

Qualification

Technical pre-sales experienceB2B SaaS productsProgramming languagesREST APIsIT security principlesGenerative AI solutionsNetwork/cloud architectureProblem ownershipEffective communicationTeam collaboration

Required

7+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations

Worked closely with Federal Civilian and/or State & Local government customers

Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support

Industry experience in programming languages like Python or JavaScript and working with REST APIs

Delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture

Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders

Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done

Humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed