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Caesars Entertainment · 1 month ago

Table Games Administrator (Horseshoe Bossier) Full-Time

Bossier City, LA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Caesars Entertainment is a leading company in the gaming and hospitality sector, and they are seeking a Table Games Administrator to manage the administrative activities of casino table games operations. This role involves overseeing operations to ensure high standards of quality and delivery, while also coordinating with various departments and handling clerical functions.

Food and Beverage

Responsibilities

Performs a variety of clerical functions relative to the various components of the Casino business

Keep up with scheduling and PTO needs for all sub-departments

Responsibility of keeping track of P-card charges for cardholders in the department

Help with coordination of special events or tournaments on an as-needed basis

Keying all entries related to Customer Service for all sub departments

Handles check requests and forecasting for departments

Knows inner-workings of XTCM, Ariba, P-card and any other bill-related systems

Handles all processing for new employees e.g. access requests

Maintains employee files

Develop and maintain relationships with key people in all departments

Provide assistance with coordinating trips, and travel arrangements, maintains reservation files, maintains Junket Representative files, makes sound comping decisions on behalf of property leadership

Greets customers casino on an as-needed basis

Is able to order for the department using any purchasing system (Stratton Warren, Ariba, etc)

Handle pick-up and delivery of daily mail for the department

Decrement correctly any Paid outs according to department standards

Redeem any offers in WINET that are issued on Paid Out but have an associated offer

Ensure that the correct CMS outlets are used for each paid out

Send VIP arrivals list to appropriate Executives on Thursday or Friday of each week

Decrement accounts of customers who fly privately so the entire cost of plane is debited from the accounts of the customers

Coordinate cross-property reservations, air travel, ground transportation, event and restaurant reservations; manage hotel reservation and arrival reports for individual and group visitation; coordinate check cashing approval process; maintain VIP files

Assist in greeting arriving VIPs at the airport, as well as upon arrival to the hotel

Book air, ground, lodging for leaders through the appropriate company-approved channels on an as-needed basis

Proactively communicates to property leadership in a professional and thorough fashion at all times

Assists in making sound comping decisions on behalf of leadership team in their absence

Disseminates all related information regarding customer arrival and related programs to all departments

Responsible for tracking and filing of all clock out error violations

Responsible for entering all internal and external shops

Responsible for filing of all audits

Assist with tracking of all Attendance

Purchases and maintain an appropriate level of office supplies

Coordinates office repairs and maintenance

Oversees on-boarding of new hires and assists with training

Submits tickets to IT or Facilities as needed

Keeps record of all current employees; maintain records of new hires, resignations, terminations etc

Maintains up to date employee contact lists

Answers and screens telephone calls and refer inquiries to other areas

Maintains a record of important phone calls

Retrieves and screens mail

Maintains appointment schedule concerning meetings, luncheons, conferences, discussions, etc.; reminding officer of appointments, as required

Proofread and verify all documents produced

Collect data and assist in preparing reports

Maintain a current set of records and files

Adjusts to new duties as necessary

Qualification

Microsoft OfficeP&L managementCasino OperationsCustomer ServiceEvent coordinationTeam buildingInterpersonal skillsCommunication skillsProblem solvingConfidentiality

Required

Minimum ten (10) diverse business experience with significant administrative responsibilities in gaming, entertainment, hospitality, or a major corporation with multiple units and locations

In depth knowledge of corporate staff function

Must be computer literate with software systems to include: Microsoft Office applications especially Word / Excel/PowerPoint, CMS, LMS, EMS, WINet, and knowledge of the Total Rewards programs

Previous operating experience in managing a department or functional area within a well branded hotel or gaming property, with responsibilities that include P&L management and planning functions

Must have a demonstrated ability to quickly evaluate options and make decisions which positively influence both short and long-term business objectives

Ability to self-start and self-support

Excellent guest service, interpersonal, telemarketing, communication, team building, and problem solving skills are required

Must be able to maintain confidentiality of sensitive material

Must be able to meet the department standards, attendance guidelines and adhere to departmental and company policies

Must be at least 21 years of age

Must be able to read, write, speak, and understand English

Must present a well-groomed appearance