Minitab · 8 hours ago
Customer Success Manager
North Carolina, United States
Full-time
Hybrid
Mid Level
3+ years expMinitab is looking for a Customer Success Manager to serve as a strategic partner for their enterprise customers. In this role, you will drive adoption, expand usage, and ensure customers realize measurable business value through Minitab's solutions.
AnalyticsEducationSoftware
No H1B
Responsibilities
Act as a trusted advisor for a portfolio of enterprise customer
Lead customers through the Customer Engagement Lifecycle (CEL)
Conduct outcome-focused Business Reviews and build strategic success plans
Demonstrate ROI and value realization to drive renewal and expansion
Identify and mitigate account risks; build proactive retention strategies
Partner closely with Sales on up-sell and cross-sell opportunities
Support customer advocacy efforts—testimonials, case studies, references
Collaborate with Product, Support, Engineering, and Services to represent the voice of the customer
Contribute to internal best practices and customer success process improvements
Qualification
Required
Bachelor's degree or equivalent work experience
3+ years in Customer Success, Account Management, or similar role in enterprise SaaS
Experience managing high-touch, strategic customers—including executive-level stakeholders
Strong presentation, communication, and relationship-building skills
Ability to work independently, think strategically, and influence outcomes
Willingness to travel to State College, other U.S. Minitab locations, and customer sites
Company
Minitab
Minitab Inc. is the leading global provider of software and services for quality improvement, data analysis and statistics education.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Slovin
President and CEO
Christopher Larsen
Chief Revenue Officer
Recent News
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