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Courser · 1 week ago

Director, Account Management

Greenville, SC

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Courser accelerates the growth of IT service provider companies by forging dynamic partnerships. The Director of Account Management is responsible for overseeing client retention and growth, ensuring satisfaction through strategic account management, and collaborating with service teams to enhance the customer experience.

Information Technology & Services

Responsibilities

Manage a portfolio of Courser GEOs, focusing on retention and organic growth

Develop and execute strategies to maximize client satisfaction, loyalty, and lifetime value

Collaborate with service teams to ensure a smooth customer journey, including onboarding, strategic business reviews, and ongoing support

Conduct regular business reviews with clients to identify growth opportunities and address challenges

Partner with key clients to understand their business goals and align the geo solutions to support their success

Manage the Code Red program in the region, partnering with service teams to resolve cure plans and ensure rapid issue resolution for at-risk clients

Support new product launches, collaborating with cross-functional teams to expand client wallet share and drive adoption among existing accounts

Track and report on key account metrics, including retention rates, client growth, and satisfaction scores

Lead initiatives to improve the client experience, proactively addressing issues and ensuring high levels of service

Mentor and develop account management professionals, fostering a collaborative and client-centric environment

Communicate client feedback and needs to internal stakeholders for continuous improvement of products and services

Prepare regular reports on account performance, client trends, sales forecasts, and opportunities for growth

Qualification

Account managementClient successStrategic thinkingAnalytical skillsLeadershipCommunication skillsInterpersonal skillsProblem-solvingCollaboration

Required

Bachelor's degree in Business, Marketing, or related field

5+ years of experience in account management, client success, or related roles, with at least 3 years in a leadership position

Proven success in managing client portfolios to achieve high retention and growth

Strong analytical, strategic thinking, and problem-solving skills

Exceptional communication and interpersonal abilities

Experience collaborating with service and support teams to deliver outstanding customer experiences

Willingness to travel within the region as required

Ability to inspire and lead a high-performing account management team

Commitment to delivering outstanding customer service and relationship management

Skilled in setting strategic goals and ensuring team alignment with company objectives

Proficient in analyzing account metrics and leveraging data for decision-making

Preferred

MBA or advanced degree

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance

401(k) company match

Flexible vacation time

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Membership Subsidy

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing certifications

Flexible vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.