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RadNet · 8 hours ago

OCCS Analyst - Voice Admins

Owings Mills, MD

Full-time

Onsite

New Grad, Entry Level

RadNet is a leader in radiology, committed to providing the best patient care through a dedicated team. As an OCCS Analyst – Voice Admins, you will provide technical support and optimize communication systems, ensuring effective collaboration across teams and maintaining high service standards.

Health CareHealth DiagnosticsHospitalMedical

Responsibilities

Provide technical support for the multiple communication systems, addressing issues and ensuring quick resolution

Collaborate with cross-functional teams to troubleshoot and resolve communication-related problems

Configure and optimize communication infrastructure components, including IP telephony, video conferencing, messaging platforms, collaboration tools, and faxing platforms

Implement and maintain omni channels of communication systems to meet organizational requirements

Implement security measures to safeguard the omni-channel communication systems and data

Collaborate with IT teams to ensure interoperability and seamless integration with other systems

Create and maintain detailed documentation of the omni channels of communication configurations, processes, and procedures

Prepare training material for end-users and support teams on properly using communication tools

Monitor system performance and conduct regular assessments to identify areas for improvement

Manage relationships with vendors, ensuring service level agreements are met

User provisioning for various communication platforms

Qualification

IP telephonyVoIPVideo conferencingMessaging platformsCollaboration toolsProject managementProblem-solvingCommunication skillsInterpersonal skillsAttention to detail

Required

Ability to troubleshoot and arrive at reasonable solutions to problems

Proficiency in IP telephony, VoIP, video conferencing, messaging platforms, and collaboration tools

Strong attention to detail

Experience with project management methodologies and tools

Excellent communication, leadership, and problem-solving skills

Ability to manage multiple projects and priorities in a fast-paced environment

Strong written and verbal skills are a must to interact with a diverse base of individuals, including executives, technical, professional, and office staff members, as well as national resources

Ability to communicate effectively in person and writing with all employees, customers, and vendors

High level of proficiency and demonstrated effectiveness in problem determination and resolution

Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines

Ability/flexibility to travel to/between sites as needed