Damien Center · 1 month ago
Bilingual Patient Financial Counselor
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
$22.82/hr - $22.82/hr
1+ years expDamien Center is Indiana’s oldest and largest AIDS service organization, dedicated to providing comprehensive care and prevention services for individuals living with or at risk for HIV. The Bilingual Patient Financial Counselor plays a crucial role in assisting patients with registration and financial advocacy, ensuring they receive timely care and access to necessary health insurance programs.
Health CarePharmaceutical
Responsibilities
Subject Matter Expert in Registration and Financial Counseling
Complete registration functions, validate patient demographic data, identifies and verifies medical benefits, accurate plan code, and updates Coordination of Benefits to ensure maximized front-end revenue cycle operations
Assists uninsured and underinsured patients by applying for Medicare, Medicaid, Marketplace, Ryan White HIV/AIDS Program (RWHAP), Sliding Fee Scale, and other federal, state, & local programs
Follow up with the State on cases pending eligibility and/or contacting patient for additional information on pending accounts requiring more than originally provided
Deliver education in regard to explaining affordability programs, qualified health plans, essential health benefits, and rights when using insurance
Maintains an understanding and remains current with the health center’s Sliding Fee Scale and Financial Hardship Program
Calculate and provide 'Good Faith Estimates' to patients for services provided by the health center
Add and term coverage properly, ensuring that billing is initiated when appropriate
Maintains departmental and/or individual work queues and reports as required
Conducts Financial Counseling appointments on assigned days in clinic
Answers calls received in the Financial Counseling call queue and assists patients with their needs
Explains/answers patient billing inquiries and interprets statement data to resolve accounts
Documents patient account notes for all interactions/transactions
Maintains productivity and quality standards set forth by the department
Performs special assignments and other work, on an as-needed basis
Qualification
Required
Fluent in both English and Spanish required
1-4 years' experience in registration and financial counseling required
Experienced in applying patients for Medicare, Medicaid, Marketplace, and/or Ryan White HIV/AIDS Programs (RWHAP) required
Indiana Navigator license and Certified Application Counselor (CAC) required or obtained within 90 days of hiring
Possess superior organizational and administrative skills
Excellent interpersonal and communication abilities
Excellent computer skills in a Microsoft Windows environment
Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results
Strong calendaring, organizational, and document management skills required
Proactive approach to solving problems and communicating to leadership
Knowledge of office management systems, procedures, and office equipment required
Excellent time management skills and ability to prioritize work
Preferred
Bachelor's degree preferred but not required
Benefits
150 hours of PTO in the first year followed by 195 hours per year moving forward.
12 paid holidays
Medical coverage options include a PPO plan or a HDHP.
Dental & Vision plans
Health Saving Account or Flexible Spending Account
Dependent Care Flexible Spending Account
Employee Assistance Program
403b Retirement Account with 5% matching and 100% vesting after 90 days
Life Insurance @ 2 times the annual salary
Voluntary Life Insurance Plan including spouse and child coverage options
Short- & Long-Term Disability Plans
Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
Professional Development Opportunities
Tuition Assistance
Annual performance review that includes an annual performance-based salary increase
Company
Damien Center
The Damien Center offers vital supportive, preventive, and medical services to those infected and affected by HIV/AIDS
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$6.9MKey Investors
Indiana Family and Social Services AdministrationSAMHSACenters for Disease Control and Prevention
2024-12-09Grant· $0.4M
2023-10-11Grant· $2.5M
2022-04-07Grant· $2M
Leadership Team
ALAN WITCHEY
President and CEO
Recent News
Inside INdiana Business
2025-06-04
Inside INdiana Business
2024-12-27
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