HBK - Hottinger Brüel & Kjær · 10 hours ago
Technical Customer Service Specialist
Pompano Beach, FL
Full-time
Onsite
Entry Level
$24/hr - $27/hr
1+ years expHBK - Hottinger Brüel & Kjær is a provider of high-performance real-time computer hardware and software solutions. The Technical Customer Service Specialist will respond to customer-related issues, coordinate with technicians and engineers, and ensure proper inventory management to support maintenance contracts.
Mechanical Or Industrial Engineering
Responsibilities
Respond to emails from customers and provide updates on their issues. Position requires considerable coordination and follow-up with the customers. Must be proactive to obtain closure for all reported issues
Arrange phone calls between customers and field technicians to discuss reported issues. May require working with technicians and engineers, to ensure the proper personnel are involved
Work closely with hotline personnel to verify which customers have maintenance contracts and if their product is still under warranty
Ensure we have inventory to support current maintenance contracts. Locating inventory may require utilizing manufacturing inventory for critical customer down situations
Collaborate with test technicians and engineers to better understand certain issues, which may require support from our CCRT team and/or the supplier
Work with field personnel to identify failures and provide RMA’s for return
Process RMA’s and RTV for repair
Ensure repairs are tested and returned to customer
Establish and stock key inventory parts to provide advance exchange whenever possible
Assign barcodes to all incoming material prior to moving to point of use stock locations
Inspect and approve finished orders prior to moving to shipping for packaging
Scan and download final paperwork following shipment of orders
Respond to all field personnel emails for copy requests of needed documentation (CofC, CDS, test sheets, etc)
Assist in Shipping department
Install stencil and solder paste into Dek screen printer to apply solder paste to each side of board prior to parts placement
Load and set up all feeders and trays for the board type required for build
Perform board build for both sides using the TOPAZ pick and place machine
Work with cost accounting on all inventory related issues
Utilize system databases to enter, track, and process orders
Support Integration, shipping and receiving, facilities, and other areas as required
Maintain a safe and clean work area
Adhere to all Company safety policies and procedures
Qualification
Required
4 years of high school or equivalent
Experience working with others or in a team to solve specific issues
Preferred
Over 1 year of customer service experience is preferred
Technical experience with computer assembly and test preferred
Company
HBK - Hottinger Brüel & Kjær
Hottinger Brüel & Kjær was founded in 2019, when HBM and Brüel & Kjær merged their activities into a new company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Katie Lennig
Human Resources Business Partner - HBK Virtual Test Division
Tim Boldt
Business Partner - Marketing
Company data provided by crunchbase