NetSuite · 1 month ago
Principal Technical Support Engineer
Abilene, TX, United States
Full-time
Onsite
Senior Level, Lead/Staff
6+ years expNetSuite is a provider of cloud-based business management software, and they are seeking a Principal Technical Support Engineer. The role focuses on delivering post-sales support and solutions while advocating for customer needs and resolving inquiries.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Deliver post-sales support and solutions to the Oracle customer base
Resolve post-sales non-technical customer inquiries via phone and electronic means
Address technical questions regarding the use of and troubleshooting for our Electronic Support Services
Facilitate customer relationships with Support
Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
Qualification
Required
6 to 10+ years of experience in a support role
Ability to read, write, and speak English
Experience in delivering post-sales support and solutions
Ability to resolve post-sales non-technical customer inquiries
Ability to handle technical questions regarding the use of and troubleshooting for Electronic Support Services
Experience in facilitating customer relationships with Support
Ability to provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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