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Carvana · 1 month ago

Manager, Market Operations Process Development

Tempe, AZ

Full-time

Onsite

Mid, Senior Level

7+ years exp

Carvana is a leading online used car retailer, and they are seeking a Manager for Market Operations Process Development. This role is responsible for leading the design and continuous improvement of operational processes, managing a team of Project Managers, and ensuring high-quality execution of strategic initiatives across the organization.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Define, document, and govern end-to-end Market Operations processes across all core operational domains

Build and maintain a centralized MOps process library including SOPs, swimlanes, escalation paths, and performance standards

Design operating models that align customer experience, compliance, and field execution realities

Measure process performance using data and stakeholder feedback and drive continuous improvement

Identify operational gaps, inefficiencies, and quality risks and design scalable solutions

Lead and develop a team of Project Specialists, Project Managers, and Senior Project Managers

Translate long-term process strategy into executable roadmaps and project pipelines

Guide discovery, piloting, and scaled rollout of new processes across markets

Partner cross-functionally with Product, Network Ops, Legal, Training, and Field Ops to embed MOps requirements into systems and policy

Represent MOps process design in enterprise planning and decision forums

Consistently exercise independent judgment in support of strategic operational goals

Clearly communicate process changes, risks, and performance insights to stakeholders

Qualification

Process designContinuous improvementData analysisProject managementPeople leadershipExcelGoogle SheetsSQLExecutive communicationWritten communicationProblem-solving