Konica Minolta Business Solutions Canada · 4 weeks ago
IIM Professional Services Director
Denver, CO
Full-time
Onsite
Director/Executive
10+ years expKonica Minolta Business Solutions Canada is focused on supporting digital transformation through its Intelligent Connected Workplace portfolio. The ECM Professional Services Director is responsible for managing all Professional Services Engagements, ensuring client satisfaction, and overseeing team performance and project management.
Consumer ElectronicsRetailSoftware
Responsibilities
Full visibility/engagement on all projects - Face of the Services Team to our Clients
Partnering with Regional Sales Directors on the delivery of the KM Experience and supporting Account Reviews/Plans, as required
KMBS Executive Sponsor for all projects under $100K
Participate in KMBS Days with clients
Participate in the weekly Leadership L10 meeting, reviewing pipeline, in-flight projects & inventory, client-related issues and opportunities
Ensure Projector is current daily and that projects have full resource plans to support forecasting
Manage inflight backlog/inventory
Onsite participant for all Project Kickoffs > $50K
Participates in the Professional Services QBR
Quarterly goals defined and monitored via Success Factors for all staff
Maintain staffing levels required to balance customer satisfaction & operating profit
Approve all travel, in advance, for all assigned projects
Regular meeting schedule with direct reports - 1-on-1’s
Responsible for ensuring company policies, national procedures and best practices are followed
Month-end close execution: maintain visibility to Review project % complete to burn-rate
Review weekly project reports
Coaches and mentors’ staff to achieve service excellence and career growth, while retaining the best and brightest resources within the department
Other duties, as assigned by Management
Qualification
Required
Four- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience
5+ years of experience in a service delivery team lead or service management role
10+ years of experience in ECM or a related industry
5+ years OnBase experience
10+ years of experience providing solutions relating to business process improvement
Experience servicing internal and external customers
Experience working with external vendors/ partners
Previous experience within Hyland Software solutions
Ability to work in a fluid and changing environment
Passionate about delivering value, customer satisfaction, service mentality
High aptitude and understanding of technology
Self-starter and ability to thrive in a fast-paced environment
Previous experience managing or participating in enterprise-level projects
Strong organization and prioritization skills
High level of integrity and follow-through
Strong leadership skills and ability to mentor others
Solid non-technical product knowledge
Strong communication skills - ability to deliver good news and bad
Company
Konica Minolta Business Solutions Canada
Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-02
GlobeNewswire News Room
2024-12-10
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