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D.R. Horton · 9 hours ago

Help Desk Specialist I

Arlington, TX

Full-time

Onsite

Entry Level

2+ years exp

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Help Desk Specialist I. The role involves providing IT support to end users, troubleshooting hardware and software issues, and ensuring timely resolution of technical problems.

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Responsibilities

Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues

Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues

Document and track the details of the issue, status and resolution, using the help desk tracking application

Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue

Perform end user computer refreshes

Complete work orders, fully documenting each step of the troubleshooting process

Aid with division office moves

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work on-call rotation

Ability to work overtime

Ability to travel overnight

Qualification

IT support experienceMicrosoft WindowsMicrosoft Active DirectoryMicrosoft ExchangeTroubleshooting skillsMS Office proficiencyRemote connectivity softwarePhysical lifting abilityCompTIA A+ certificationInterpersonal skillsWritten communicationVerbal communicationAdaptability

Required

High school diploma or general education degree (GED)

Two to four years related experience and/or training in an IT support environment

Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version

Experience replacing basic components of various makes and models of system and printer hardware

Must be able to troubleshoot all aspects of computer components

Ability to adapt to a constantly changing environment

Possess strong interpersonal, written and verbal communication skills

Proficiency with MS Office and email

The employee must frequently lift and/or move up to 50 pounds

Ability to work on-call rotation

Ability to work overtime

Ability to travel overnight