NOVALINK SOLUTIONS LLC ยท 1 month ago
CRM Integration Architect III
Madison, Wisconsin, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expNOVALINK SOLUTIONS LLC is seeking a CRM Integration Architect III to oversee the integration of their Customer Relationship Management (CRM) system. The role involves ensuring that the CRM functions effectively with other applications, providing design recommendations, and developing custom integration solutions.
Information ServicesProfessional ServicesTelecommunications
Responsibilities
Responsible for Customer Relationship Management (CRM) system integration
Ensures all functions of CRM system effectively work with all other applications and operating systems
Provides design recommendations based on long-term IT organization strategy
Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features
Acts as an internal consultant, advocate, mentor and change agent
Lead and coordinate ServiceNow implementation projects from requirements gathering through go-live and stabilization
Work with business stakeholders to document current processes, identify pain points, and define requirements for ServiceNow solutions
Translate business needs into functional specifications and user stories for the development team
Collaborate with ServiceNow developers and architects to design scalable, compliant, and efficient solutions
Perform configuration within ServiceNow (e.g., forms, fields, workflows, approval rules, notifications) using out-of-the-box tools rather than custom code
Validate and test implemented functionality to ensure alignment with business requirements
Facilitate user acceptance testing (UAT) and support end-user training and documentation
Coordinate data migration, environment setup, and deployment planning with technical teams
Support change management, communication, and adoption activities throughout the implementation
Maintain awareness of new ServiceNow capabilities and recommend platform enhancements or process improvements
Qualification
Required
8+ years of hands-on experience implementing and configuring ServiceNow
Proven track record delivering multiple ServiceNow module implementations or enhancements
Strong knowledge of ServiceNow core modules: Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc
Experience with ITOM, integrations, automations, and CSDM
Preferred
Experience with Agile/Scrum delivery methodologies
Knowledge of ITIL/ITSM processes and frameworks
Ability to interact with senior leadership and business stakeholders to provide technical guidance
Company
NOVALINK SOLUTIONS LLC
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company.
51-200 employees
H1B Sponsorship
NOVALINK SOLUTIONS LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (30)
2023 (38)
2022 (25)
2021 (26)
2020 (20)
Funding
Current Stage
Growth StageCompany data provided by crunchbase