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Ascom Americas · 1 month ago

Technical Documentation Specialist - Morrisville NC

Raleigh, NC

Full-time

Hybrid

Mid Level

3+ years exp

Ascom Americas is focused on the highly regulated medical device industry, ensuring compliance with documentation requirements. The Technical Documentation Specialist is responsible for developing, preparing, and maintaining technical documentation for users and service engineers, while collaborating with various teams to ensure accuracy and quality.

Health CareMedicalMedical Device

Responsibilities

Responsible for writing, distribution, collection, storage, and maintenance of documentation, required for products and offerings at Ascom

As a technical writer, produce high-quality technical documents, e.g. data sheets, installation and configuration instructions, user manuals, and system documentation

Ensure regulatory and quality requirements on Instructions for use are met

Maintain Ascom’s document publishing platform

Lead reviews of documentation and ensure regular updates and accuracy of content; revise outdated documents

Collaborate with product managers, engineers, project managers and technical support teams to collect necessary information to create and update product documentation

User documentation design, consistency, and implementation according to operational and quality guidelines to include functionality, readability, conciseness, cost, and development time

Provide training, coaching and feedback to contractors and new employees working with user documentation

Qualification

Document managementTechnical writingAscom product knowledgeInterpersonal skillsText layout skillsSelf-managementWritten communicationOrganizational skills