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Aria Care Partners · 1 month ago

Product Manager, Business Systems

Overland Park,KS,US

Full-time

Hybrid

Senior Level

5+ years exp

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to long-term care facilities. The Business Systems Product Manager will evaluate and deliver technology enhancements for internal systems, focusing on improving workflows and supporting business needs.

Health CareHospitalWellness

Responsibilities

Manage incoming change requests. This includes clarifying the business need, evaluating scope, quantifying ROI, and ensuring requests are moved through the process in an efficient and timely manner

Review existing processes and systems to proactively identify workflow improvements with high ROI

Recommend thoughtful, creative solutions that deliver functionality and operability. Balance 'the best' solution with budget and time-frame requirements to delivery ROI

Develop functional specifications for prioritized change requests and recommend solution options

Work with the development team to design and tests enhancements

Complete documentation for user teams and support to ensure a smooth implementation handoff for enhancements. Deliver training to super users as appropriate

Become a subject matter expert on our Salesforce and NextGen data models, custom application, workflow and integration functionality. Provide functional support for business teams and tier 3 technical support for the systems team

Create and maintain documentation of Aria custom system components

Protect the company by handling sensitive and protected business information with appropriate safeguards and confidentiality

Become a subject matter expert on our data model and workflow across all departments and functions

Articulate complex workflows and concepts to audiences with varying degrees of technical acumen

Communicate effectively and often with key business constituents and within the systems team

Qualification

NextGen EMRSalesforceHealthcare experienceData architectureProject managementAnalytical abilityMicrosoft Office SuiteCommunication skillsAttention to detail

Required

BA/BS degree in Computer Science, Engineering, or Business

5+ years Healthcare industry and EMR experience

5+ years of experience as a Product Manager, Solution Architect, Business Analyst or Consultant in a customer facing role

Ability to both work independently with minimal supervision and work effectively in a collaborative team environment

Analytical Ability - strong problem-solving skills, ability to multi-task, and a high degree of emotional intelligence

Communication - excellent written and oral communications skills, relationship focus, and strong technical and business acumen; ability to explain complex topics to a wide range of audiences with empathy, clarity and brevity

Project management – can manage and communicate multiple projects simultaneously

Planning/organizing — Prioritize and plan work activities and use time efficiently

Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance

Proficient with Microsoft Office Suite: Word, Excel, PowerPoint

Preferred

NextGen experience preferred

Preferred experience with large data models, data architectures, data lakes, AWS environments, and Azure environments

Preferred Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration) with an understanding of flows, configurations, and API integrations

Preferred experience designing integrations with 3rd party applications & databases

Preferred experience in Financial Services/Insurance in addition to Healthcare experience

Experience using visual process and data representation tools is preferred