Talent Hackers ยท 1 month ago
E-commerce (Amazon) Brand Manager (Remote, Any Country)
United States
Full-time
Remote
Entry Level
1+ years expTalent Hackers is seeking a versatile E-commerce (Amazon) Brand Manager who will serve as both a strategic account partner and operational expert for their TikTok e-commerce initiatives. This role combines hands-on shop management with client relationship management, requiring strong analytical skills and exceptional communication abilities.
Staffing & Recruiting
Responsibilities
Create and manage promotional campaigns, including discounts, flash sales, and participation in monthly TikTok seller programs
Process refund and return requests while maintaining high customer satisfaction standards
Provide responsive customer service across all touchpoints to ensure positive shopping experiences
Identify and capitalize on TikTok growth opportunities, including mission completion for ad credits and promotional coupons
Conduct competitive research and implement data-driven strategies to enhance shop performance
Manage customer review ecosystem, addressing negative feedback through professional engagement and resolution strategies
Oversee CRM system implementation to nurture existing customer relationships and drive repeat purchases
Monitor daily shop health metrics and Seller Performance Score (SPS) to ensure platform compliance and optimal performance
Serve as primary point of contact and strategic advisor for assigned client portfolio
Maintain current knowledge of campaign activities across all departments to provide comprehensive client insights
Build and sustain strong client relationships through proactive communication, regular reporting, and strategic guidance
Lead client onboarding processes, including comprehensive needs assessments and customized strategy development
Create, analyze, and present detailed performance reports with actionable recommendations for growth
Troubleshoot client challenges efficiently and escalate complex issues to appropriate teams when necessary
Conduct regular check-in calls to ensure client satisfaction and identify expansion opportunities
Collaborate with media buying and creative teams to ensure alignment between shop operations and advertising campaigns
Develop comprehensive promotional calendars for TikTok Shop events, product launches, and seasonal initiatives
Ensure seamless integration between TikTok advertising efforts and shop functionality for optimal conversion performance
Track, analyze, and report on campaign performance metrics, focusing on shop conversion optimization
Generate detailed audit proposals and competitive analysis reports for prospective clients
Coordinate cross-functional initiatives to maximize campaign effectiveness and ROI
Qualification
Required
1+ years of combined experience in account management and TikTok Shop operations
Proven track record in client relationship management with demonstrated retention success
Strong analytical skills with experience in performance reporting and data interpretation
Excellent written and verbal communication skills with presentation experience
Experience with CRM systems and customer service platforms
Knowledge of TikTok platform, social commerce trends, and digital advertising ecosystems
Preferred
Experience coordinating cross-functional teams and campaign initiatives
Familiarity with competitive analysis and market research methodologies
Understanding of e-commerce metrics, conversion optimization, and customer lifecycle management
Company
Talent Hackers
Scale your operations effectively with our network of skilled international remote talent.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase