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Intrepid Fiber Networks · 1 month ago

Installation Manager

Broomfield, CO

Full-time

Onsite

Mid, Senior Level

$80K/yr - $105K/yr

Intrepid Fiber Networks is committed to providing internet access for everyone and is seeking an Installation Manager to enhance operational performance. This role involves coordinating installation services, managing vendor interactions, and ensuring timely completion of installation activities to support customers effectively.

ConsumerInfrastructureTelecommunications

Responsibilities

Work directly with the Installation vendors for order scheduling

Allocate work orders within our service-order management system

Schedule and coordinate customer service-drop appointments to ensure efficient installation

Proactively call customers to reschedule missed and delayed appointments

Interface between the Internet Service Providers (ISP) and the Installation vendors to coordinate:

Service-order rescheduling, damage-claim submissions and follow-up customer escalations

D2D Activity and Marketing efforts

Complete capacity planning and forecasting for residential and commercial customers, and collaborate with vendors on staffing plans

Conduct audits of vendor invoices to verify accuracy and proper billing

Audit daily installations and implement corrective actions

Perform field inspections and execute corrective actions

Ensure all daily scheduled installation activities are completed daily and on time

Maintain installation materials inventory for installation vendors and order as needed

Support the Operations Director by performing the following functions as needed:

Lead and manage network outages, including running the conference call, dispatching technicians and repair vendors

Assign Service Ticket work orders in our service-order management system

Engage in on-call rotation and support weekend and after-hours installations and repairs

Provide operational metrics and reporting to the senior leadership team

Qualification

Network architectureOSP construction methodsService-order managementData analysisCustomer serviceSafety proceduresConflict resolution

Required

Min. Experience: Manager

Self-starter / can operate independently and make sound decisions as it relates to support of customers and network

Understanding of networking and equipment, as well as network architecture and topologies

Must be able to understand, read, and interpret construction documents – (network diagrams / as-builts)

Understanding of all facets of OSP, including construction methods, materials used, and how to diagnose network outages

Able to maintain a customer and network health focus

Can manage difficult or emotional customer situations and respond promptly to customer needs with a focus on solving conflict, not blaming

Understands and prioritizes safety by observing safety and security procedures, determining appropriate action beyond guidelines, and reporting potentially unsafe conditions

Ability to work Monday through Friday

Some local travel will be required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear

The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl

The employee must occasionally lift and/or move up to 50 pounds

Benefits

Medical Plans: Various options, including high-deductible plans with lower premiums. Preventive care is covered at 100%, and you have access to a wide network of providers.

401(k) Plan: Includes a company match to help you save for retirement.

Employee Assistance Program (EAP): Provides support for personal and work-related issues.

Paid Time Off (PTO): Starts accruing on your first day.

Additional benefits can include Dental and vision insurance, life and disability insurance, company vehicle or mileage reimbursement, and other perks.