Freelancer.com · 1 month ago
Escrow Manager
San Francisco, CA
Full-time
Onsite
Senior Level
$90K/yr - $100K/yr
5+ years expFreelancer.com is a fintech company revolutionising secure and high-value payments through its platform Escrow.com. They are seeking an Escrow Manager to oversee payment operations, manage daily escrow activities, and ensure compliance with regulations while mentoring a team of analysts.
CrowdsourcingFreelanceMarketplaceOutsourcing
Responsibilities
Prepare, review and approve financial transactions for escrow settlement
Oversee and manage the daily payment operations, ensuring escrow processes are accurate, efficient and compliant
Supervise and mentor a team of payments analysts, providing guidance, training, and performance feedback to ensure operational excellence
Maintain deep knowledge of banking processes, payment rails, and transaction formats including wire, ACH, check, SWIFT, IBAN, and real-time payment systems (Zelle, FedNow, RTP)
Serve as the primary point of contact with external banking institutions, resolving complex payment processing issues and maintaining strong banking relationships
Ensure compliance with all DFPI regulations and escrow laws, including maintenance of proper books, records, and accounts as required by legal regulations governing escrow transactions and services
Hold an active Escrow Manager License issued by DFPI or obtain licensure within the required timeframe
Develop and implement process improvements to enhance efficiency, reduce risk, and improve customer experience in payment operations
Manage escalated customer inquiries and complex transaction issues, providing exceptional service while maintaining security protocols
Collaborate with cross-functional teams including Compliance, Risk, Legal, and Product to ensure seamless operations across the business
Monitor key performance indicators and operational metrics, preparing regular reports for senior leadership
Lead initiatives to scale payment operations in line with business growth
Oversee the reconciliation of inbound payments with created transactions, ensuring accuracy and timeliness
Manage customer communication processes for payment issues, ensuring prompt resolution
Supervise anti-fraud procedures and controls, utilizing internal reporting systems and industry best practices
Review and approve exceptions to standard payment processing procedures
Oversee the review and release of escrow funds, ensuring all conditions are met and proper controls are in place
Supervise the disbursement process according to transaction terms and seller preferences
Ensure accurate reconciliation of outbound payments with closed escrow transactions
Manage escalated client inquiries and complex disbursement scenarios
Qualification
Required
Bachelor's degree in Accounting, Finance, Business, or a related field from an accredited college or university
Minimum 5 years of progressive experience in escrow operations, payments, or financial services, with at least 2 years in a supervisory or management capacity
Must hold or be eligible to obtain an Escrow Manager License through DFPI (Department of Financial Protection and Innovation)
Comprehensive knowledge of legal regulations governing escrow transactions and services, including DFPI requirements
Demonstrated experience managing accounting-related functions, including maintaining books, records, and accounts as required by regulatory bodies
Strong understanding of payment processing systems, banking operations, and reconciliation processes
Proven track record of team management, including hiring, training, and performance management
Excellent analytical and problem-solving skills with keen attention to detail
Strong communication skills with ability to engage effectively with internal teams, external partners, and customers
Willingness to work flexible hours when necessary to support business needs
Exceptional personal and customer service skills
Positive, enthusiastic, and hands-on approach with a strong work ethic
Ability to thrive in a fast-paced, multitasking environment while maintaining accuracy and compliance
Deadline-oriented with strong verbal, written, and presentation skills
Preferred
Experience with domestic and international payment methods (wire, ACH, check, SWIFT, IBAN) and real-time payment systems (Zelle, FedNow, RTP)
Benefits
A meritocratic culture with the ability to take ownership and fast track your career.
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Company
Freelancer.com
Thirteen-time Webby award-winning Freelancer is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ariyan Islam Raj
Freelance Marketplace
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