Peraton · 1 day ago
IT Operations Shift Lead
Sterling, VA
Full-time
Hybrid
Senior Level, Lead/Staff
$112K/yr - $179K/yr
10+ years expPeraton is a next-generation national security company that drives missions of consequence. They are seeking an IT Operations Shift Lead to manage the Enterprise Operations Center Team, ensuring effective incident management and operational performance across a complex 24x7x365 environment.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Coordinate operational activities with the on-duty EOC staff, including critical incident management, enterprise and security alert monitoring, server builds, and other maintenance activities
Communicate operational state of the enterprise systems to various teams within CAEIO and external stakeholders, including the customer
Hand off operational status between shifts to incoming leads, covering critical incidents; open bridges for incidents, maintenance windows, monitoring anomalies, and other issues
Work with CST support teams to develop and maintain proactive monitoring solutions that assess the availability, performance, capacity, and the environment's overall health
Lead a cross-functional, 24/7 operations team supporting a complex, mission critical production network, including Critical Incident Management, troubleshooting, reporting, and escalation
Monitor multiple systems and applications using monitoring tools, such as Zabbix, Grafana, Splunk, AppDynamics, Oracle Analytics Publisher (OAS), Splunk, AppDynamics, and Aria vROPS, to ensure availability of systems and applications across environments
Coordinate projects assigned to the EOC, ensuring the program meets deadlines. Provide updates for the customer as required
Prepare High/Critical ticket report, three times a week, in support of the Daily Status Report (DSR) held by CST Director and Deputy Director
Ensure trouble tickets are updated in a timely manner and within the parameters of multiple SLAs by coordinating with internal and external support teams
Draft and verify Knowledgebase articles that help technicians respond to recurring issues
Maintain user and administrator accounts using Active Directory and Office 365
Perform network analysis by tracking network traffic and device failures for passport agencies, contractor sites, and overseas sites
Install and troubleshoot Internet Information Services (IIS) on virtual machines
Coordinate with sites to support shutdown and start-up of physical and virtual systems for scheduled maintenances
Create Standard Operation Procedures for tasks that team members perform
Qualification
Required
U.S. citizenship and an active SECRET Government Security Clearance
Proficiency in designing, installing, configuring, maintaining, and operating tools, such as Oracle Enterprise Manager (OEM) Splunk, AppDynamics, VMWare VRealize, Grafana, and Zabbix
Ability to communicate clearly with customers and technical personnel
Ability to manage multiple and changing priorities
A minimum of five years' experience in an enterprise operations center and two years' experience managing/leading enterprise operations center staff with skills applicable to a complex, worldwide network
A minimum of five years' experience triaging and prioritizing critical incidents to directly align with mission objectives
A minimum of three years' experience developing and maintaining an enterprise monitoring solution that enables proactive alerting to technical teams as well as integrated dashboards that will provide views into the status of the operational environment to monitor against established thresholds and provide alerting and reporting to enable proactive management
Ability to establish thresholds for alerting and to coordinate with technical teams to route alerts appropriately
A minimum of three years' experience collecting and analyzing metrics across a distributed, complex IT enterprise
Ability to develop integrated dashboard views for various stakeholder groups
Experience reporting against and managing Service Level Agreements (SLAs)
Excellent written, verbal and interpersonal skills
Basic understanding of SharePoint sites and user permission rights
Preferred
Possesses a CompTIA Security+ certification
ServiceNow expertise
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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