Commonwealth Health · 1 month ago
Financial Counselor I
Scranton, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expCommonwealth Health is dedicated to supporting patient access and revenue cycle operations. The Financial Counselor I plays a vital role in assisting patients with financial counseling, verifying insurance coverage, and managing patient accounts to promote a positive financial experience.
Health CareHospitalMedicalNursing and Residential CarePersonal Health
Responsibilities
Establishes payment arrangements with patients according to departmental policies and procedures
Accurately completes and submits financial assistance applications and follows up on required documentation
Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable
Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation
Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner
Reviews and processes adjustment requests and monitors approved adjustments for accuracy
Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types
Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up
Coordinates with other departments as needed to resolve account issues and ensure account accuracy
Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-2 years of experience in healthcare registration, billing, collections, or a related field
Preferred
2-4 years of experience in financial counseling or insurance verification
Benefits
Medical, Dental, Vision, and Life Insurance
Generous Paid Time Off (PTO)
Extended Illness Bank (EIB)
Matching 401(k)
Opportunities for Career Advancement
Rewards & Recognition Programs
Exclusive Discounts and Perks
Company
Commonwealth Health
Commonwealth Health is a healthcare networks offers home health services and clinical services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Howe
Chief Operating Officer, Commonwealth Health - Scranton Market
Patty Petlock Kane
Chief Operations Officer, Physician Network
Recent News
2025-08-11
Company data provided by crunchbase