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BioPeak · 2 hours ago

Front Office & Membership Operations Coordinator

Hailey, ID

Full-time

Onsite

New Grad, Entry Level

BioPeak is a company focused on providing support and care to its clients. As a Front Office & Membership Operations Coordinator, you will ensure smooth office operations and client interactions, managing appointments, memberships, and communications.

Retail

Responsibilities

Oversee daily front desk operations, including answering phones, greeting clients, scheduling appointments, and managing office flow

Schedule and reschedule client appointments while maintaining accurate calendars

Send welcome emails and collect required deposits at initial scheduling

Manage new and existing memberships, including renewals, updates, and ongoing communications

Keep membership payments current and proactively collect past-due balances

Process payments and maintain accurate financial and administrative records

Open and close the office, ensuring the space is prepared, secure, and professional

Send and track referrals and lab orders via fax, including follow-up for results and required documentation

Ensure all client forms are signed, completed, and properly uploaded into records

Answer incoming calls and promptly return voicemails and missed calls

Coordinate medication pickup arrangements for clients

Track members due for quarterly labs and follow-up appointments to ensure timely scheduling

Send office updates, announcements, and closure notifications to clients

Assist with outgoing advertising materials and general client communications

Manage inventory by restocking and reordering supplements and monitoring office supply levels

Maintain organized records of supplies, supplements, and inventory needs

Qualification

Customer service experienceOrganizational skillsTime managementScheduling systemsAttention to detailDiscretionTeam supportProblem-solving mindsetConfidentiality