Udemy · 2 hours ago
Renewals Manager
Denver, CO
Full-time
Hybrid
Mid Level
$86K/yr - $108K/yr
3+ years expUdemy is an AI-powered skills acceleration platform dedicated to transforming lives through learning. The Renewals Manager will be responsible for managing and renewing existing enterprise customer relationships in the America region, ensuring customer satisfaction, and maximizing revenue retention.
E-LearningEdTechEducationTraining
Responsibilities
Build and maintain strong relationships with enterprise customers, serving as their trusted advisor
Understand customer needs and business objectives to provide tailored solutions
Work Cross-Functionally, thinking and acting strategically with internal stakeholders, preparing customer proposals and contracts
Proactively address customer concerns and issues to ensure high levels of satisfaction
Penetrate the customer environment and develop multi-threaded contacts at various levels of their business
Manage the entire renewal sales stage process for enterprise customers within the America region
Managing all the renewal customer touch-points as designed in our GTM Renewals Playbook, so we have a consistent and optimized customer experience
Leveraging your persuasion and negotiation skills to price and quote your customer to maximize the ARR spend by the customer with Udemy, which will include identifying opportunities to upsell or cross-sell additional products or services
Proactively identify and address potential renewal risks or challenges, including liaising with various customer departments, e.g. Legal and Procurement depts, to ensure an optimized renewals motion
Actively working on your assigned renewal portfolio on a continuous and rolling 12-month basis
Ability to accurately forecast your assigned renewal portfolio to management when asked, leveraging our systems and tools
Track and analyze renewal metrics, including renewal rates, revenue retention, and customer satisfaction
Prepare regular reports on renewal performance and identify areas for improvement
Ability to leverage system data to understand the customers’ product and service consumption
Stay updated on Udemy's products, services, and industry trends
Contribute and share best practices for optimization of renewal strategies and GTM strategies
Collaborate with other departments to ensure a seamless customer experience
Qualification
Required
Bachelor's degree or equivalent experience
Ideally, 3-5 years of experience in enterprise renewals, account management, or customer success, which was customer-facing, preferably in a SaaS or subscription-based business
Proven track record of successfully managing and renewing enterprise customer relationships
Strong negotiation, communication, and persuasion skills
Ability to build strong relationships with customers at all levels, up to the C-suite level
Excellent problem-solving and analytical skills, both verbal and written
Ability to travel as needed within the America region
Strong organizational and time management skills
A passion for providing exceptional customer service
Preferred
Experience in the online education or e-learning industry
Knowledge of sales and marketing best practices
Knowledge of contract law and negotiation tactics
Benefits
Full access to Udemy courses
A monthly UDay to invest in yourself
A budget to spend on whatever helps you improve
Company
Udemy
Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals.
1001-5000 employees
H1B Sponsorship
Udemy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (31)
2023 (26)
2022 (44)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$511.38MKey Investors
Mindrock CapitalBenesseSharesPost Investment Management
2025-12-17Acquired
2025-05-30Post Ipo Debt· $200M
2021-10-29IPO
Leadership Team
Hugo Sarrazin
President and CEO
Alex Mozes
Senior Director of Customer Experience
Recent News
2025-12-26
Mexico Business
2025-12-26
Company data provided by crunchbase