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Cal Coast Credit Union · 1 month ago

Branch Supervisor/Assistant Branch Manager (Santee)

Santee, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $84K/yr

2+ years exp

California Coast Credit Union is dedicated to promoting financial prosperity to its members while providing exceptional service. The Branch Supervisor/Assistant Branch Manager will assist the Branch Manager in overseeing teller operations, achieving organizational goals, and developing staff within a positive team environment.

BankingFinancial ServicesLending

Responsibilities

Trains, coaches and monitors staff to meet/exceed branch and individual sales and service goals. Conducts frequent sales meetings and contests

Assigns, monitors, and reviews work assignments of staff to ensure completion of duties according to established procedures and timeframes

Recommends and implements procedures. Effectively communicates and ensures new programs, policies and procedures are followed by staff

Assists with the development of personnel by providing effective training, cross training, observing, counseling, timely and fair performance appraisals and effectively motivating employees and maintaining a positive team work environment

Monitors employees’ attendance, job performance and conduct. Provides counseling and recommendations for appropriate disciplinary action

Ensures adequate staffing levels are maintained by effectively scheduling employee work hours. May review and approve/disapprove employees’ time off

May assist with interviews of new employees and promotion of existing employees

Responsible for assigning and completing various departmental side-jobs

Maintains all necessary department records in accordance with established procedures

Assists with the overall maintenance and appearance of the department facilities. Ensures an organized, safe and professional environment is maintained

Exercises discretion and independent decision-making to ensure growth and soundness of the credit union

Conducts regular staff meetings and training sessions to enhance teamwork, share information, improve productivity and maintain proper security and operations

Ensures all correspondence is professional and accurate

Handling of a cash drawer may be required

May serve as a notary

May process consumer and real estate loans

May assist to ensure loan processing/documents are accurate and complete, that underwriter stipulations are met and appropriate information is documented

May actively manage loan queues to ensure approved loans are funded

Shared Branches – Assists with training to ensure staff is knowledgeable on all FSCC Policies/Procedures that are unique to CU Service Centers

May assist the Business Development Department with Select Employee Group’s (SEG) days. Participates in community and partnership events

Ensures branch is compliant with internal audit procedures. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union

Performs other relevant and related duties as required

Qualification

Branch supervisory experienceMortgage Loan Originator (MLO)SalesService knowledgeCoaching skillsConflict resolution skillsEffective communicationEmotional intelligenceCreative problem-solvingTeamworkLeadership skills

Required

A minimum of 2 years branch supervisory experience is required for Assistant Branch Manager

Must maintain registration as Mortgage Loan Originator (MLO) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and regularly provide this unique MLO registration number to all consumers as part of their daily work in mortgage lending

Good communication, conflict resolution and coaching skills; ability to demonstrate sound reasoning, judgment and decision making

Knowledgeable in sales and service, branch operations, lending, regulations and security procedures

Requires demonstrated leadership skills and the ability to effectively train, develop and motivate others. Acts as a role model for co-workers, displaying a professional and positive attitude at all times

Ability to interact effectively with coworkers, understand and follow work rules and procedures, accept constructive criticism and lead and manage others

Availability to work Saturdays, Sundays and evenings required in order to accommodate branch, Business Development and Community Relations functions

Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices