Waste Pro USA · 1 month ago
Collections : Northshore
Covington, LA
Full-time
Onsite
New Grad, Entry LevelWaste Pro USA is seeking a detail-oriented Collection Specialist to help maintain healthy customer accounts by proactively monitoring balances and performing internal collection efforts. The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.
Information Technology
Responsibilities
Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts
Accept incoming phone calls to handle billing issues and/or process payments and issue credits
Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls
Follow up on calls and email, fax or mail copies of invoices as required
Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
Perform credit evaluations for new or renewal business to determine credit worthiness
Process credit card payments on accounts and resolve questions and issues on accounts
Assist the sales department in account set up by setting credit limits and terms
Run daily reports -- credit hold report, credit balance report and aging reports
Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold
Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes
Complete the weekly top 30 aging account report to the company CFO and others required
Run Aging reports and update notes in system regarding status of payment on accounts
Coordinate with offsite collections specialist on collection strategies and problem accounts
Upload account information to outside collection's company as required
Provide back up for customer service, Accounts Receivable Clerk as necessary
Employees in this job classification must attend and participate in corporation sponsored training courses as assigned
Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate
Any additional job duties that may be assigned by the Supervisor
Qualification
Required
Detail-oriented
Ability to initiate telephone and/or email contact with internal & external customers
Ability to determine reason for past due amounts and arrange for collection or adjustment
Ability to handle billing issues and process payments
Ability to make at least 30 to 40 calls a day
Ability to follow up on calls and emails
Ability to make outgoing collection calls to customers at risk of service interruption
Ability to perform credit evaluations for new or renewal business
Ability to process credit card payments and resolve account questions
Ability to assist sales department in account setup by setting credit limits and terms
Ability to run daily reports including credit hold report, credit balance report, and aging reports
Ability to verify customer payments and account status
Ability to run collection manager and highlight customers needing contact for payment
Ability to complete weekly top 30 aging account report
Ability to coordinate with offsite collections specialist
Ability to provide backup for customer service and Accounts Receivable Clerk as necessary
Willingness to attend and participate in corporation sponsored training courses
Responsibility for keeping up to date on current technology as job appropriate
Company
Waste Pro USA
Waste Pro company owned solid waste collection, recycling, processing and disposal companies.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.67B2025-11-13Debt Financing· $200M
2025-01-21Debt Financing· $850M
2023-06-22Debt Financing· $120M
Leadership Team
John Jennings
Founder ,CEO & Chairman
Sean Jennings
Chief Executive Officer
Recent News
New Orleans CityBusiness
2025-06-03
Company data provided by crunchbase