Berean Group International, Inc. ยท 1 month ago
ServiceNow ITOM & Integration Specialist
United States
Full-time
Remote
Senior Level
5+ years expBerean Group International, Inc. is seeking a ServiceNow ITOM & Integration Specialist. The role involves leading ServiceNow ITOM implementations, managing CMDB configurations, and providing technical expertise to enhance IT service management processes.
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Responsibilities
Demonstrated hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping, Event Management, SAM/HAM)
Experience leading at least three full lifecycle ServiceNow implementations
Excellent understanding of CMDB data models, relationships along with hands on experience of getting CMDB configured for advanced technologies like Containerization, Cloud services (AWS, MS Azure etc.)
In depth understanding and proven experience with implementing Common Services Data Model till the Fly maturity level
Ability to analyze existing business services and their relationships with other CIs and effectively map them for the success of ITSM processes like Incident, Change, and Dev Ops, Vulnerability Response etc
Configuring Discovery probes, sensors and / or patterns to ensure high data accuracy and integrity of our CMDB. Experience in moving to discovery patterns
Core Platform and ServiceNow Scripting knowledge with hands-on experience is a must. Nice to have ATF, Service Portal, Platform Analytics and UI Builder experience
Demonstrate experience with enhancing Discovery performance and coverage and building effective dashboards for senior managers, service owners and executives to show accurate and up to date results of our CMDB health
Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems
Leverage both proven and innovative technology approaches to solve challenging business problems
Provide technical assessments, written documentation and technical expertise
Work on continuous improvement by sharing experiences and knowledge with the team
Advise on options, risk and impacts on business processes and technical architecture
Qualification
Required
Demonstrated hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping, Event Management, SAM/HAM)
Experience leading at least three full lifecycle ServiceNow implementations
Excellent understanding of CMDB data models, relationships along with hands on experience of getting CMDB configured for advanced technologies like Containerization, Cloud services (AWS, MS Azure etc.)
In depth understanding and proven experience with implementing Common Services Data Model till the Fly maturity level
Ability to analyze existing business services and their relationships with other CIs and effectively map them for the success of ITSM processes like Incident, Change, and Dev Ops, Vulnerability Response etc
Configuring Discovery probes, sensors and / or patterns to ensure high data accuracy and integrity of our CMDB
Core Platform and ServiceNow Scripting knowledge with hands-on experience is a must
Demonstrate experience with enhancing Discovery performance and coverage and building effective dashboards for senior managers, service owners and executives to show accurate and up to date results of our CMDB health
Demonstrate hands on experience with designing and implementing multiple integrations to 3rd party systems
Leverage both proven and innovative technology approaches to solve challenging business problems
Provide technical assessments, written documentation and technical expertise
Work on continuous improvement by sharing experiences and knowledge with the team
Advise on options, risk and impacts on business processes and technical architecture
5+ years as a key resource for large scale ITOM solutions, of which 3 or more years as a ServiceNow Architect / Lead or ServiceNow Solution Consultant
3+ years of experience with ServiceNow with a strong focus on Discovery, Service Mapping and Event Mgmt
Validated successful oversight of several ServiceNow ITOM implementations
Expert knowledge of third-party integrations with ServiceNow, Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools
Ability to provide technical leadership and professional guidance to managers, team, and vendors
ServiceNow Certified System Administrator Certification
ServiceNow Certified Implementation Specialist Certification - Service Mapping, Event Management
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience
Preferred
ATF, Service Portal, Platform Analytics and UI Builder experience
SAM and Cloud Management is a plus
Company
Berean Group International, Inc.
Berean Group International is a client centered company that provides both U.S.
51-200 employees
H1B Sponsorship
Berean Group International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase