Menzies Aviation LATAM ยท 1 month ago
Customer Service Senior Manager
Denver, CO
Full-time
Onsite
Mid, Senior Level
$105K/yr - $105K/yr
3+ years expMenzies Aviation LATAM is a critical partner in the global aviation industry, delivering logistics services worldwide. The Customer Service Senior Manager will oversee customer service operations, focusing on safety, resource management, and client relations.
Airlines/Aviation
Responsibilities
Full accountability for Health & Safety issues, operational and financial performance
Planning resource allocation in each business unit
Routine liaison with customer representatives, and with internal and external customers and agencies
Support the development of business units with accurate and timely project work
Ensuring compliance with all internal and external operational and administrative requirements
Perform as a mentor to other employees
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Provide training to employees in accordance with Company and Airline standards
Qualification
Required
Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
Adept at leading line level managers
Previous management experience and a demonstrable track record of passenger services success
Management experience in the Airport Ground Handling business with a proven track record in managing a business unit
Must be able to pass all necessary employment testing, including background, drug, and certified copy of DMV Record in good standing
Able to stand for long periods of time at the ticket counter and gate check-in areas
Must be comfortable lifting 70lbs
Must be available and flexible to work variable shifts including weekends and holidays
Benefits
Eligible for Station Bonuses
Advancement Opportunities
Health, Dental, Vision, 401K
Life and Short-Term Disability Insurance
Paid Vacation
Paid Training
Uniform Provided
Company
Menzies Aviation LATAM
Composed of a solid leadership team, with a clear direction and always honoring our values, we have established an operational and commercial growth strategy in Latin America, to continue fulfilling our mission: We help people keep moving, delivering with precision, twenty-four hours a day, every minute of every day.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase