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Templar Shield · 1 month ago

ServiceNow Agentic AI Business Process Consultant (IRM, TPRM & BCM)Â \- Texas

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Templar Shield is a boutique consulting firm specializing in AI and risk management solutions. They are seeking a Business Process Consultant to design AI-ready processes for Integrated Risk Management (IRM), Third-Party Risk Management (TPRM), and Business Continuity Management (BCM), translating business needs into intelligent workflows and guiding clients through AI adoption.

Consulting

H1B Sponsor Likely

Responsibilities

Conduct requirements workshops with risk, compliance, vendor-management, and business-resiliency teams

Map as-is processes and design to-be intelligent processes that leverage Now Assist and agentic automation

Identify high-ROI AI use cases for IRM, TPRM, and BCM (e.g., autonomous assessments, AI-generated BIAs, risk summaries, policy mappings, due-diligence automation)

Align workflows to industry frameworks: NIST, ISO 27001, SOC 2, NERC CIP, PCI, HIPAA, and emerging AI regulations

Define prompts, agent roles, retrieval workflows, evaluation patterns, and guardrails for Now Assist features

Collaborate with technical teams to design multi-agent flows - retrieval, orchestration, evaluator, and task agents

Help design AI-enabled experiences for assessments, issues, risks, policies, BCM plans, and TPRM questionnaires

Review AI outputs and help calibrate evaluation logic for quality, accuracy, and audit-readiness

Design workflows, scoring models, risk frameworks, control libraries, regulatory mappings, impact analyses, and evidence-collection patterns

Lead process configuration sessions and guide customers through best practices for risk, vendor management, and continuity operations

Provide thought leadership around risk automation, continuous monitoring, and intelligent workflow adoption

Serve as the primary business-facing consultant on agentic AI projects

Develop user stories, acceptance criteria, process documentation, and test scripts

Conduct demos, training, and change-management activities for client teams

Ensure deliverables align with AI governance requirements and responsible-AI principles

Qualification

ServiceNow IRMRisk managementTPRM expertiseBusiness process designGenerative AIAI Control TowerServiceNow certificationsAnalytical thinkingFacilitating workshopsProblem-solving

Required

3–7 years in risk management, TPRM, compliance, operational resilience, or enterprise governance roles

Experience working with ServiceNow IRM, TPRM, or BCM in either configuration, implementation, or business ownership

Strong understanding of business processes for assessments, risks, controls, issues, policy governance, third-party due diligence, impact analyses, plans, and crisis/continuity workflows

Ability to write clear requirements, user stories, and acceptance criteria

Experience facilitating workshops and communicating complex processes to business and technical audiences

Familiarity with Generative AI, Now Assist, LLM use cases, or process automation

Strong documentation, analytical thinking, and problem-solving skills

Willing to travel up to 50%

Preferred

Experience with Now Assist, AI Control Tower, GenAI workflows, or LLM-driven automation

Understanding of NIST AI RMF, ISO 42001, EU AI Act, or principles

ServiceNow certifications (CIS-IRM, CIS-TPRM, CIS-BCM, CSA)

Prior consulting or advisory experience

Experience designing RACI models, process maps, playbooks, and gap analyses

Familiarity with regulatory frameworks: FFIEC, OCC, CFPB, NIST 800-53, ISO 27001, HIPAA, GDPR, etc

Benefits

Competitive compensation + annual performance-based bonus

100% remote-first culture

Employer-sponsored health, dental, LTD, and life insurance coverage

401(k) with company match

Paid training and certification sponsorship

Work on frontier projects at the cutting edge of AI + Risk Management

A collaborative culture where your process designs shape real industry solutions

Company

Templar Shield

templar shield is a premier information security, risk, and compliance technology professional services firm serving North America.

Founded in 2013

San Diego, California, USA

51-200 employees

https://templarshield.com

H1B Sponsorship

Templar Shield has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (3)

2022 (1)

2020 (4)