Tessera · 1 month ago
Quality Control Specialist
Bremerton, WA
Full-time
Onsite
Mid Level
$23/hr - $23.50/hr
3+ years expTessera is a national leader in employing individuals with disabilities and veterans, operating self-sustaining businesses across numerous states. The Quality Control Specialist is responsible for monitoring the quality performance of services and generating reports to ensure contract requirements are met.
Non-profit Organization Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform and document daily inspections utilizing the inspection program and/or forms, as applicable to ensure contract quality specifications are met. Inspection can include, but are not limited to: Janitorial, Grounds, Sanitation, Galley Operations, IQ, Cracks and Crevices, Striping, Floor Care, Cargo Doors, Chutes, Exhaust Hoods, Lamping, Recycling, Pest Control and Smoke Shelters
Solicit customer surveys during inspections at predetermined buildings and/or randomly selected completed work orders
Operate computer software applications to perform data entry, analysis, and reporting tasks efficiently
Prepare and submit all required reports to Quality Control Supervisor and Division Leadership at the required frequency. Ensure all reports are clear, concise, and comprehensive
Update all pertinent quality control folders on SharePoint at the required frequency for both internal (Quality Control) and external (Division/Government) locations
Establish and maintain excellent relationships in any interactions with customers, employees and management while performing duties
Monitor and identify problematic trends along with customer complaints and initiate corrective action plans as required
Cross training in all areas and locations of the West Sound Area contracts
Communicate professionally and courteously with customers, be efficient and timely
Maintain professionalism in both appearance and demeanor
Continuously review contracts for standards and specification of work requirements or for any changes or modification to the contract
Conduct inspections of work environment to ensure safety requirements are met
Drive to local and off-site contract locations to perform inspections independently and part of a team as required
Adhere to ISO Processes and Standards and ensure all SOPs and ISO processes are meeting contractual guidelines. Ability to perform ISO Audits for both divisional and corporate level processes
All Other Duties as Assigned
Qualification
Required
Must be proficient in Microsoft Office Suite
Must be able to work independently and as part of a team
A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act
Must be able to obtain and maintain applicable security clearances and installation access
A background check and E-Verify will be conducted for this position
Must be able to obtain and maintain or have a current RED badge or Secret Clearance
Preferred
3+ years of previous experience in Quality Control, Safety, or Janitorial is preferred
Benefits
Medical, Dental, Vision, Life & Short-Term Disability Insurance
Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays, accrual of 12 paid days of vacation, paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees
Company
Tessera
Tessera exists to create meaningful employment for people with disabilities and Veterans.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase