Cirtec Medical ยท 5 hours ago
Technical Support Analyst I
Santa Clara, CA
Full-time
Onsite
Entry Level
$25/hr - $29/hr
2+ years expCirtec Medical is a leading outsourcing partner for complex medical devices, specializing in providing comprehensive solutions for Class II and III devices. The Technical Support Analyst I is responsible for providing technical support to resolve IT Service Desk Requests and Incidents, while also maintaining various IT systems and ensuring effective communication with local IT vendors.
ManufacturingMedical Device
Responsibilities
Provides timely response to and resolution of IT Service Desk Requests and Incidents
Meets or exceeds established SLAs for ticket response and resolution times
Installs, configures, troubleshoots, and supports company desktops, laptops, tablets, and peripherals
Installs, configures, troubleshoots, and supports company and commonly used software applications
Maintains Microsoft Active Directory user profiles and group memberships
Provisions user access & security for various systems and applications
Provides support for select IT infrastructure and network projects
Supports and helps troubleshoot WAN, LAN & wireless issues
Sets up breakroom equipment for company-wide conference calls
Provides ongoing maintenance for a mixed Microsoft Windows desktop environment
Supports telephone system and all other communication media, including video conferencing
Installs, troubleshoots, and supports Microsoft Office 365 applications
Adheres to existing IT department protocols and governance
Maintains local inventory levels of laptops, desktops, tablets, and all peripherals. Issues Purchase Order Requests as needed to fulfill and maintain safety stock
Maintains and troubleshoots various manufacturing & production systems, and coordinates with vendors as needed
Communicates with local IT vendors and contractors to help supplement IT projects, infrastructure, coverage, and technical support as needed
Qualification
Required
Some college and/or Technical School Degree
2+ years of PC and various hardware troubleshooting in a manufacturing environment (preferably, medical device manufacturing)
2+ years of Active Directory maintenance and support
Strong technical understanding of networking and internet protocols
Solid problem-solving skills
Excellent customer service and communication skills
Attentive to detail
Preferred
CompTIA A+ or MCDST (Microsoft Certified Desktop Support Technician)
Benefits
Training and career development
Healthcare and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid Time Off
401(k) retirement savings with a company match
Company
Cirtec Medical
Stellar Technologies is manufacturer of precision components and assemblies.
1001-5000 employees
H1B Sponsorship
Cirtec Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (4)
2022 (2)
2021 (3)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-01Acquired
Leadership Team
Ed Philbin
Chief Financial Officer
Recent News
2025-10-02
2025-09-17
2025-08-29
Company data provided by crunchbase