Ecolab · 2 hours ago
IT Operations Analyst - Executive Support
St Paul, MN
Full-time
Onsite
Mid Level
$75K/yr - $112K/yr
4+ years expEcolab is a global sustainability leader offering water, hygiene and infection prevention solutions. The IT Operations Analyst will assist executive leadership and their staff by providing technical support, troubleshooting, and ensuring a seamless executive experience, including support for audio-visual technologies.
Cleaning ProductsEnergyFood and BeverageInformation TechnologyRenewable Energy
Responsibilities
Responsible for Client Support – software troubleshooting, hardware break fix, installations, in-person and/or remote assistance
Perform a variety of tasks and work supporting audio, video, and other conferencing applications
Development of processes and KBs for common issue resolution
Perform root-cause analysis for issues identified, while coordinating with other support teams to propose corrective action for support processes and protocols
Support executive meetings including audio visual, on-site & off-site venues
Readily available to take support calls from executives and their support staff
Perform cursory site evaluations and risk analysis for executive board meetings
Works with and supports Windows, Mac OS, mobile operating systems, and general computer-related issues
Works with mobile device management – e.g., Intune (Android & iOS)
Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Qualification
Required
Bachelor's Degree in technical area or equivalent work experience
4 years of professional work experience
1 year of experience in a technical support role
Experience with Audio Video Technology, both hardware and software
Experience working with and supporting Windows, Mac OS, mobile operating systems, and general computer-related issues
Experience working with mobile device management – e.g., Intune (Android & iOS)
Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Experience working in a customer service environment
Excellent verbal and written communication skills
Ability to work flexible work hours including occasional nights and weekends
Ability to work off-site
Preferred
Experience working with C-suite executives
Ability to adapt in a quick changing environment and capable of working independently
Works well under pressure
Strong team player and collaborative demeanor
Benefits
Comprehensive and market-competitive benefits
Company
Ecolab
Ecolab provides water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. It is a sub-organization of Ecolab Life Sciences.
10001+ employees
H1B Sponsorship
Ecolab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (37)
2023 (31)
2022 (31)
2021 (49)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Christophe Beck
Chairman and CEO at Ecolab
Daniel Schmechel
Chief Financial Officer
Recent News
2025-12-16
2025-12-16
Company data provided by crunchbase