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Goodwill of Central and Coastal Virginia · 1 month ago

Retail Associate Customer Service

Glen Allen, VA

Part-time

Onsite

New Grad, Entry Level

$12/hr - $12/hr

0+ years exp

Goodwill of Central and Coastal Virginia Inc is dedicated to providing the best customer service to its patrons. The Retail Associate Customer Service role focuses on engaging with customers, processing transactions, and maintaining the store's appearance to enhance the shopping experience.

Non-profit Organization Management

Responsibilities

Demonstrates an enthusiastic, positive attitude at all times. Acts courteously and with interest in each customer encounter

Greets every customer swiftly upon entering the building. Makes eye contact and smiles. Thanks each customer at the end of the transaction and when they leave the store

Engages with customers, takes the opportunity to roam the sales floor to engage with customers and provides assistance if needed

Processes customer transactions quickly and accurately within the cash handling guidelines

Participates in putting fresh product out on the sales floor

Participates in rotating stock

Understands the store’s Round Up goal and meets the individual goal assigned by the store manager

Maintains the sales floor in a clean, neat and orderly fashion

Maintains wrap desks free of clutter

Responsible for maintaining all floor visual presentations i.e. houseware end caps, visuals on the end of the H-rack, visuals with low stock

If unable to address store cleanliness issues, brings the situation to the attention of management

Qualification

Customer ServiceCommunicationTeamworkAttention to DetailPositive Attitude

Required

High School Diploma or GED preferred. Will consider a combination of education and work experience

No previous experience required

No professional certifications are required for this position

The associate is not required to drive as part of their job duties

The associate in this position will be required to successfully pass a criminal background check

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI

The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds

The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)

The associate must be available to work evenings and/or weekends as business needs dictate