Children's Hospital of Philadelphia · 1 month ago
Digital Adoption Manager
Philadelphia, PA
Full-time
Hybrid
Senior Level
$115K/yr - $152K/yr
6+ years expChildren’s Hospital of Philadelphia (CHOP) is a leading healthcare institution dedicated to advancing pediatric care. The Digital Adoption Manager is responsible for ensuring the effective adoption of digital tools and technologies, developing strategies that enhance patient care delivery and improve operational efficiency.
Child CareHealth CareHospitalMedicalNon Profit
Responsibilities
Oversee the DTS Learning Services Digital Adoption team in the creation, delivery, and assessment of user adoption training programs and initiatives. Ensure CHOP meets user adoption requirements for Epic Honor Roll and Gold Stars. Maintain the Digital Ambassador Program, co-facilitate the Training Advisory Committee, participate and/or lead various Communities of Practice and regular meetings with key clinical and operational groups
Set goals and align digital adoption efforts with clinical and business outcomes across the institution
Partner with clinical, business, and DTS stakeholders to identify, plan, and implement high-impact digital adoption initiatives
Lead the implementation and improvement of the digital literacy program
Champion a culture of continuous digital innovation while ensuring clinical safety and regulatory compliance
Continuously research and become familiar with emerging technologies
Design and deliver targeted training programs that help clinicians and staff understand and effectively utilize AI-driven and intelligent automation tools in their daily practice
Identify and overcome obstacles to technology adoption in clinical and administrative settings
Manage employee resistance to new healthcare technologies through effective change management strategies
Ensure seamless integration of new systems with existing clinical workflows and documentation practices
Manage the Digital Ambassador Program and ensure the continuous professional development of program participants
Identify and track key performance indicators to measure the success of digital literacy and adoption programs
Analyze clinical and operational reports to identify areas for improvement and optimization opportunities
Utilize data from major platforms, including Epic, Microsoft, and Workday, to analyze user interactions and identify opportunities for personalized training plans and broader training initiatives
Demonstrate return on investment for digital tool investments through measurable improvements in clinical quality, safety, and efficiency
Demonstrate exceptional knowledge of and expertise in instructional design, eLearning development, and adult learning theory
Understand and interpret clinical and non-clinical workflows, processes, and terminology to translate information into educationally sound training content
Create and implement engaging training programs that equip clinicians and staff with necessary skills to utilize digital tools effectively
Offer on-demand support and resources to employees, ensuring they can access help and troubleshoot issues when needed
Design user adoption strategies that address the unique challenges of healthcare environments
Lead service strategy, design, operation, and continuous service improvement
Participate in tactical and strategic planning for Learning Services
Demonstrate competency in strategic thinking and leadership
Ensure active collaboration across Digital and Technology Services and all partners across the enterprise
Utilize current and past healthcare industry standards and best practices in recommending, leading, and implementing initiatives aligned with departmental and/or organizational goals
Utilize knowledge of CHOP policies, procedures, culture, and requirements in order to develop, maintain, and support organizational and strategic initiatives
Exercise independent judgment and creative problem-solving techniques in a highly complex and dynamic environment
Determine the root cause of problems and implement solutions to prevent the problem from recurring. Lead complex problem investigations
Provide educational consulting, analysis, and recommendations
Replicates and diagnoses complex application issues and recommends or performs remedial actions to correct problems using comprehensive application knowledge
Participate in the evaluation and recommendation of tools and technologies
Manage the Digital Adoption team, which may include digital adoption specialists I, II, III, and IV, and contractor, vendor, and other staff as needed
Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews
Perform recruitment and hiring. Performs consultant selection and consultant management
Review the work of digital adoption specialists for compliance and consistency with established standards
Create a team Training and Development Plan
Conduct staff meetings and 1-1 meetings monthly (at a minimum)
Exhibit outstanding interpersonal, diplomacy, and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds
Partner with CHOP educational, clinical, and business departments and executive leadership as necessary. Maintains relationships with clinical and business leaders to ensure training meets departmental and employee needs
Coordinate cross-enterprise resources, in conjunction with Enterprise Application Leaders, to ensure the successful delivery of Learning Services initiatives
Communicate and partner with management, analysts, subject matter experts and end users to establish productive working relationships
Participate in leadership meetings such as the DTS Directors and Managers meeting, steering committees, and appropriate governance committees
Demonstrate strong customer focus
Manage client expectations
Lead and support the timely communication to the CHOP community regarding all areas of responsibility. Use existing CHOP vehicles to effect desired results (Leadership briefing, Governance bodies, Town Halls, etc.)
Lead and/or participate in appropriate meetings including: governance, program/project executive sponsors, steering committees, and other targeted committees, etc., to achieve desired objectives
Maintain a flexible and collaborative work style with a proactive and solutions-oriented approach
Exhibit the ability to see the big picture and conceptualize/document creative solutions
Maintain knowledge of business operations, strategies, information requirements, and priorities
Serve as business liaison to various vendors
Exhibit commitment to professional development and self-improvement
Participate and provide input into the budget, annual DTS Budget process, and 10-year capital budget
Participate and provide input to track team capital and operating budgets
Maintain fiscal stewardship as necessary for any technical and personnel aspects of the department, including providing the following report analysis; resource planning, current financial standing, and support and project costs
Conduct job responsibilities in compliance with CHOP policies and procedures
Actively support implementation of Information Security standards and requirements
Follow CMS, State and local laws, JCAHO standards and other appropriate agencies rules and regulations
Support emergency preparedness documentation, policies and procedures, education and awareness in conjunction with Business Continuity Management team
Qualification
Required
Bachelor's Degree Instructional Technology, Education, Healthcare, Education, Computer Science/Information Systems, or other related degree
At least six (6) years experience designing, developing, and delivering software-related training
Expert in adult learning theory
Proficient in at least one eLearning development tool (e.g., Camtasia, Captivate, Storyline)
Project and time management skills required
Technical creativity and strong understanding of information technology in health care required
Presentations experience a must, with large and small groups
Computer skills required; exhibit expert skills in numerous desktop and other technical software applications such as Microsoft Office, including Word, Excel, PowerPoint, and Project
Certification based on position (competent to work at a high technical level in phases of application development and build)
Working knowledge of video production, and graphic software programs
Knowledge of patient build, training environment maintenance, and refresh cycle
Demonstrates current knowledge of training practices (i.e. ADDIE, ISD), methodology and design
Maintains complex application data files and system parameters to optimize performance and functionality
Preferred
Master's Degree
At least six (6) years customer-focused solutions
At least six (6) years managing resources in a fast paced information services or training department
At least six (6) years IT, Healthcare or related experience in a training capacity
At least six (6) years Epic Electronic Health Record (EHR) or other EHR experience
EPIC certification - EPIC - upon hire
EPIC Builder Certification - EPIC - upon hire
ROI (EPIC) - EPIC - upon hire
Identity (EPIC) - EPIC - upon hire
Deficiency (EPIC) - EPIC - upon hire
Certified Change Practitioner - Prosci - upon hire
Change Management Certification - Kotter - upon hire
Virtual training/distance learning experience
Benefits
This job is eligible for an incentive program.
At CHOP, we are committed to fair and transparent pay practices.
Company
Children's Hospital of Philadelphia
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine.
10001+ employees
H1B Sponsorship
Children's Hospital of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (175)
2024 (170)
2023 (140)
2022 (115)
2021 (70)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$33.35MKey Investors
UnitedHealthcare Community PlanNational Cancer InstituteBill & Melinda Gates Foundation
2025-12-10Grant· $1.7M
2025-09-29Grant· $1M
2025-06-18Grant· $1M
Leadership Team
Ron Keren
Senior Vice President and Chief Medical Officer
Adam Resnick
Director of the Center for Data Driven Discovery in Biomedicine (D3b)
Recent News
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