Viva Benefits · 1 month ago
Part-Time (Contractor) Community Success Manager (Jacksonville, FL)
Jacksonville, FL
Full-time, Part-time, Contract
Onsite
Entry, Mid Level
$20/hr - $35/hr
2+ years expViva Benefits is a network of affordable housing focused on creating equity for families through accessible benefits. The Community Success Manager (CSM) will engage with residents in-person, connecting them to various resources like financial wellness tools and tutoring services, while fostering relationships within the community.
FinTechReal Estate
Responsibilities
Become familiar with the Viva team
Meet the Director of Community Success who is your manager
Meet a Product Manager or Director who is very interested in feedback from families to improve the Viva product
Meet our leadership team
Join our (virtual) all-hands meeting (1x per week)
Learn the Viva story and how to tell your version of that story
Become familiar with the Viva Benefits product
Download and onboard with the app, which you can access at vivabenefits.com
Write down or ask lots of questions
Have a 1:1 user interview session with a Product Manager or Director (we do this often with families)
Learn how to motivate and coach our resident families to access the app
Become familiar with the benefits available to our resident families
Healthcare via telehealth
Financial wellness tools, including our High-Yield Savings Account (HYSA)
Tutoring via Learn To Be
Credit building
Become familiar with our on the ground housing partners
You will meet and develop warm first-name relationships with all of the property management (and maintenance) staff at each property
You should feel like an extension of the team
While you will be focused on achieving our Viva team goals, you can help each of our partners achieve some of their goals, both to be a team player, and as a form of reciprocity
Engage residents in person
A primary way to engage residents is to knock on their door and talk to them
Early on in our journey our leadership team took 2 weeks to knock on 1,500 doors, primarily in similar apartment communities, and talked with nearly 500 residents - and we continue every day to affirm that the in-person point of contact is essential, so the strategy is tried and true, and the resident families are encouraging us to continue!
We will co-create and role play a script that never ‘hard sells’ a service, but simply educates families that their apartment owner and manager, in partnership with Viva Benefits are offering primarily free (or deeply discounted) resources, and your job is to help make sure they are aware and taking advantage of these resources!
We are genuinely curious about the needs and goals of each family, and the Viva app itself makes this a priority when they onboard
You are encouraged to participate in, or plan and execute, in-person gatherings or events, such as monthly resident council meetings, however, these activities should be considered supplemental to the primary knock and talk strategy
Follow up with residents remotely
You will use a Google Voice phone number to text and connect with residents with whom you have engaged and formed a relationship
However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
Track resident engagement
You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest
Qualification
Required
An intellectually curious generalist or ‘T-shaped' professional
Aspiration to learn about early-stage startups
Motivated to help people: e.g. Viva is focused on creating equity for all through housing
Preferred
Bilingual English/Spanish strongly preferred, but not required
Social Workers and Public Health professionals encouraged
Familiarity with the Social Determinants of Health (SDOH) framework encouraged
2+ Years Experience preferred: Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context
Benefits
Healthcare via telehealth
Free tutoring from Learn To Be (non-profit)
Financial wellness tools, including our High-Yield Savings Account (HYSA)
Credit building
Company
Viva Benefits
Viva helps landlords boost income (NOI) while renters build wealth.
11-50 employees
H1B Sponsorship
Viva Benefits has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (9)
2022 (3)
2021 (14)
2020 (13)
Funding
Current Stage
Early StageTotal Funding
$2.32MKey Investors
Chingona VenturesFinTech|X AcceleratorTechstars
2024-11-14Pre Seed· $2.2M
2024-09-30Non Equity Assistance
2023-02-13Pre Seed· $0.12M
Leadership Team
Dr. Michael Barnes 🏡
Co-Founder & CEO
Company data provided by crunchbase