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TekSynap · 1 month ago

Senior Technical Program Analyst

US-VA-Dahlgren

Full-time

Hybrid

Senior Level

6+ years exp

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. They are seeking a Senior Technical Program Analyst to provide expert-level support to the Navy Enterprise Network program by managing, coordinating, and monitoring enterprise network services.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide enterprise-level support for Navy Enterprise Network (NEN) systems, ensuring consistent connectivity, access, and compliance with Navy cybersecurity standards

Manage and track NEN service requests and provisioning activities through approved Navy tools and processes (e.g., NET tool and NEN ordering systems)

Coordinate with NAVWAR, NEN Tier III, and NMCI teams to resolve enterprise network incidents and service disruptions

Support network transition, optimization, and modernization efforts in alignment with DoD and Navy initiatives

Maintain records of user accounts, hardware provisioning, and service order statuses within the NEN framework

Review and verify network-related documentation and procedures for adherence to configuration management and cybersecurity policies

Support user onboarding, account management, and hardware lifecycle tracking across multiple NSWCDD departments

Identify recurring network or service issues and propose corrective actions to improve operational efficiency

Provide reporting and analysis on NEN service performance metrics and SLA adherence

Serve as the local point of contact for coordination of NEN activities impacting NSWCDD operations

Qualification

Navy Enterprise Network (NEN)Network ProvisioningIT Service ManagementCybersecurity Compliance8570 IAT Level IICoordination SkillsCommunication SkillsDocumentation Accuracy

Required

Minimum of six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering

8570 IAT Level II certification

Clearance Level: Secret (T3 investigation)