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Block · 1 month ago

Senior Product Manager, Engagement

Bay Area, CA, United States of America

Full-time

Onsite

Senior Level, Lead/Staff

$240K/yr - $359K/yr

10+ years exp

Block is a technology company focused on increasing access to the global economy. The Senior Product Manager, Engagement will be responsible for driving seller engagement through strategic initiatives and cross-functional collaboration, ensuring that sellers derive maximum value from Square's offerings.

Financial Services

H1B Sponsor Likely

Responsibilities

Define and execute the strategy to increase daily, weekly, and monthly active seller engagement - both with business owners and with the staff running the business

Identify key seller moments (e.g., first invoice, second payment, first sale with hardware) and optimize for repeat usage to help sellers get maximum value from Square

Build systems that drive cross-sell and attachment to advanced payments products, banking offerings, and SaaS tools through in-product handoffs and seller communications

Leverage ML and segmentation to target sellers with the right products and message at the right time

Define the metrics and health scores that best predict long-term value and retention

Run A/B tests across touchpoints (POS systems, backoffice dashboard, etc. and across web, app, and other channels) to increase engagement KPIs

Partner with Activation, Monetization, and Product Marketing to build an end-to-end seller journey that is delightful and useful for Square’s more than 4M sellers

Represent the Engagement pillar in cross-functional planning and ensure seller outcomes are central to product roadmaps

Influence leadership on investment prioritization to scale high-performing engagement loops that turn new sellers into highly engaged and productive sellers on Square

Qualification

Product managementSaaS experienceA/B testingAnalytical skillsCross-functional leadershipSystems thinkingInfluencing skillsPassion for sellers

Required

10+ years of product management experience, with a track record of driving engagement in SaaS, marketplace, or fintech

Experience leading activation, retention, and/or overall growth teams

Strong analytical skills and A/B testing experience

A systems thinker who can balance platform investments with tactical wins

Ability to influence cross-functional teams and senior leadership

A passion for helping sellers succeed and become loyal Square customers

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)