Simmons Bank · 1 month ago
Digital Customer Success Specialist II
Little Rock, AR
Full-time
Onsite
Mid Level
3+ years expSimmons Bank is a company that believes in its mission and focuses on customer service. The Digital Customer Success Specialist II is responsible for a variety of operational duties, acting as a resource for deposit operational issues and assisting both employees and customers with inquiries.
BankingFinanceFinancial Services
Responsibilities
Acts as a first-line resource for problem solving regarding all deposit operational issues
Receives and handles inquiries from both employees from throughout the enterprise and customers
Performs assigned special projects
Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor
Verifies and removes deposit exceptions
Performs new account and file maintenance verification
Maintains detailed records on all work responsibilities as required
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
Performs other duties and responsibilities as assigned
Qualification
Required
Ability to perform tasks quickly and accurately
Ability to operate in a team environment to accomplish shared goals
Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form
Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
Ability to maintain effective interpersonal relationships with management and team members
Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor
College degree or its equivalent is required
Three plus years of related experience required
MS Office programs
Proficiency of the Navigator system and electronic communications
Preferred
banking operations and/or customer service experience
Company
Simmons Bank
Simmons Bank serves customers through its rock-solid commitment to integrity, excellence, collaboration, and growth.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$625.09MKey Investors
Eosera
2025-09-09Post Ipo Debt· $325M
2025-07-22Post Ipo Equity· $300.07M
2024-10-15Grant· $0.01M
Leadership Team
Daniel Hobbs
Chief Financial Officer
Chris Van Steenberg
Executive Vice President, Chief Operating Officer
Recent News
Talk Business & Politics
2026-01-16
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-22
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