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Jacobs · 1 month ago

Unified Communications Engineer - Senior

United States-Texas-San Antonio-20362-SAT

Full-time

Onsite

Senior Level, Lead/Staff

$145K/yr - $160K/yr

10+ years exp

Jacobs is seeking a Senior Unified Communications Engineer to join their team in San Antonio, TX, focusing on mission-critical projects in the Cyber, Security, & Intel space. The role involves developing and implementing unified communications solutions, managing infrastructure performance, and ensuring security compliance.

Civil EngineeringConsultingCyber SecurityIndustrialIndustrial EngineeringInformation TechnologyInfrastructureProfessional ServicesReal Estate

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and implement comprehensive unified communications solutions tailored to the specific needs of the organization, focusing on scalability, security, and optimal performance to ensure long-term effectiveness and adaptability to evolving business requirements

Install and set up unified communications systems, encompassing VoIP, video conferencing, instant messaging, and collaborative platforms, to ensure seamless integration and efficient functionality across the organization

Monitor and manage the performance and stability of unified communications infrastructure, proactively identifying and resolving issues, while conducting routine maintenance, updates, and security patches to maintain continuous, optimal operation

Integrate unified communications systems with other IT components, including network infrastructure, Active Directory, and cloud services, to create a cohesive and efficient technological environment that supports seamless communication and collaboration

Implement security protocols to safeguard communication channels, data, and endpoints, while adhering to security standards and regulations to maintain a secure and compliant environment

Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training as needed to enhance user proficiency and system effectiveness

Develop and update comprehensive documentation for unified communications systems, covering configurations, procedures, and best practices to ensure clear guidance and consistency in system management and troubleshooting

Work closely with vendors and suppliers to acquire hardware, software, and services, while managing vendor relationships to maintain timely delivery, quality, and alignment with organizational needs

Create and uphold disaster recovery plans and procedures to maintain business continuity in the event of system failures

Qualification

Cisco Unified CollaborationUnified Communications ManagerVoIP SystemsNetwork FundamentalsESXi VirtualizationCisco CCNA CertificationCisco IOS Command SyntaxProblem SolvingCommunication SkillsTeamworkAttention to Detail

Required

Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI

At least 10 years of telecommunications technical experience installing, administering, and upgrading Cisco Unified Collaboration appliances and troubleshooting converged networks that leverage Cisco UC capabilities to interconnect Cisco, Tandberg, and Polycom endpoints, gateways, and teleconference bridge products

Knowledge in Cisco Unified Communications Manager, Cisco IM & Presence, Cisco Expressway, Cisco Video Teleconferencing Systems, and Cisco Session Border Controller, Cisco Meeting Server, Cisco Contact Center Express, VQ Conference Manager, Cisco Unity Connect, MS SQL Databases, Integrated Room Video Teleconferencing Control Systems, ELK Stack, and NetScout

Exceptional knowledge in Cisco Collaboration Call flow and SIP signaling

Knowledge of network fundamentals such as firewalls, ACLs, simple network monitoring protocol, dot1x authentication, and dynamic routing protocols

Experience with ESXi Virtualization, Nutanix, Docker

Familiarity with Department of Defense (specifically Defense Information Security Agency) STIGs

Must have the ability to independently deploy and maintain server-based dial plans, router-based dial plans, and the deployment and management of Cisco UC appliances

Experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.X/15.X command syntax

Must be able to troubleshoot end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks

Must be able to work a 40-hour work week, normally Monday through Friday

Ability to work overtime during critical peaks and be available to meet last minute requests for overtime if needed

Ability to travel (5-10%) primarily within 75 miles

Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and Visio

Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills

Ability to work both independently and as part of a team in a dynamic environment

High School Diploma

10 years of relevant experience

Must possess one of the following 8140 IAT Level III baseline certifications: Level III certs include – CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH

Must have current Cisco Certified Network Associate (CCNA) Certification

Preferred

Bachelor's degree in IT or related STEM field

Foundational knowledge and/or experience with Unified Messaging system, audio conference bridge systems and gateways, voice circuits, and crypto technologies for voice systems

Cisco Certified Network Professional (CCNP) Certification